Duty Manager

2 days ago

Sydney Olympic Park, New South Wales, Australia PULLMAN Full time
Job Description

At Pullman Sydney Olympic Park, we are committed to delivering exceptional guest experiences. As a Duty Manager - Front Office, you will play a crucial role in ensuring our guests feel welcome and valued.

Key Responsibilities:

  • Oversee and support the daily operations of Front Office and other departments as required.
  • Drive key performance indicators (KPIs) including guest satisfaction, loyalty sign-ups, and upselling.
  • Take initiative to ensure positive and productive interactions with our guests.
  • Actively resolve guest requests, complaints, and challenges.
  • Assist with front office activities from check-in to check-out and everything in between, while ensuring all procedures are adhered to.
  • Maintain brand standards.
  • Support the Front Office Manager in rostering while working within a budgeted payroll.
  • Be responsible for the health and safety of all patrons, guests, and staff members.

Requirements:

  • Experience in a similar role or environment, preferably in mid-scale or luxury hotels.
  • Demonstrated ability to surprise our guests.
  • Confidence and the ability to delight and resolve guest issues.
  • Time management and multi-tasking skills.
  • High security awareness.
  • Experience in Opera Cloud preferred.
  • MUST have a current NSW RSA and Senior First Aid Certificate.
  • Open manual driver's license is advantageous.
  • Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
  • Unlimited work rights in Australia.

What We Offer:

  • A fun and rewarding work environment.
  • Worldwide discounted accommodation for you and your family and friends.
  • Discounts on products and services with our partners, including gym membership, electronics, and more.
  • Access to internationally recognized learning and development programs and opportunities.
  • Worldwide work and travel opportunities with AccorHotels' international network of more than 4,000 hotels in over 90 countries.

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