Front Office Duty Manager

4 weeks ago

Melbourne, Victoria, Australia Stamford Hotels and Resorts Full time
Job Title: Front Office Duty Manager

Stamford Plaza Melbourne is seeking a highly skilled and experienced Front Office Duty Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of the hotel, providing exceptional customer service, and leading a team of front desk staff.

Key Responsibilities:
  • Represent the Stamford brand with every guest interaction
  • Responsible for the smooth functioning of the operation of the Hotel
  • Ensuring the safety and security of guests, staff and hotel property at all times
  • Handling guest complaints and resolving issues in an efficient and professional manner
  • Participating in handover meetings, to ensure any issues are handed over to the next shift to ensure continuity of service
  • Meeting and assisting VIPs, groups and tours on arrival and departure
  • Coaching, leading and mentoring staff to deliver exceptional service
  • Assisting other operational outlets during peak service times
Requirements:
  • A qualification in Hospitality Management (desirable)
  • Current RSA and First Aid Certification
  • Experience as a Fire Warden and First Aid Officer (desirable)
  • Experience as a Duty Manager in a 5-star environment (highly desirable)
  • Experience with hotel booking systems – preferably Opera (desirable)
  • Exceptional attention to detail
  • Excellent communication skills (both written & verbal)
  • The ability to work under pressure and multitask
  • Ability to work independently and as part of a team
  • Excellent problem solving skills
  • Strong leadership skills with the ability to motivate employees to deliver a high standard of service
  • Commitment with flexibility to work mornings, evenings, weekends and public holidays
  • Proactive focus and shares a passion for the hospitality industry
Culture and Benefits:
  • Opportunity to progress within the organisation
  • Great company culture and team environment
  • Free Staff meals
  • Dry Cleaning on site
  • Discounts within the group

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