Expert Claims Strategist

3 days ago


Adelaide, South Australia EML (Employers Mutual Limited) Full time

About EML

EML is a leading workers compensation insurer that provides innovative solutions to employers.

As an Expert Claims Strategist, you will be part of our diverse team based in Adelaide, helping make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This role is responsible for providing practical guidance to team members across the business to enable the achievement of claim outcomes (regardless of the workflow) whilst also focusing on developing personal technical competence as well as that of other individuals and teams.

The salary for this position is approximately $85,000 - $110,000 per annum, depending on experience.

Your Responsibilities

  1. Provide practical guidance and coaching to team members and support the delivery of high level customer experience
  2. Have regard to the necessary technical considerations of claims decisions, compensation payments and liability determination
  3. Work within the legislative and regulatory environment to optimise outcomes for all stakeholders
  4. Apply sound risk management principles to ensure compliance and robust decision making
  5. Understand the impact of initial eligibility under legislation in regard to benefits for injured workers and impact to stakeholders
  6. Participate and provide technical support in employer claims reviews
  7. Work with our Project Office to provide support and assistance in developing and updating business processes

About You

  • A minimum of 2 years' experience working within the workers compensation industry
  • Strong technical experience in workers' compensation claims
  • Experience coaching & mentoring team members in the workers compensation industry
  • Demonstrated understanding and application of the Return to Work Act 2014 and the associated regulations
  • Demonstrated expertise in at least one area of claims management or a technical specialist background

What We Offer

We offer a range of benefits including:

  1. A vibrant, collaborative innovative team culture
  2. Great work/life balance and flexibility with opportunity to WFH when fully trained in your role
  3. A corporate wellbeing program with discounted health insurance and gym membership
  4. Access to discounts at over 350 retailers through our RewardsHub program
  5. Entitlement to an annual tenure and performance-based recognition reward
  6. Comprehensive learning and development support
  7. Companywide events to celebrate success
  8. Quarterly Reward and Recognition Awards
  9. Access LinkedIn Learning - 18,000 courses to advance your professional education
  10. Up to 16 weeks paid parental leave plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.


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