Technical Training Specialist

4 weeks ago


Adelaide, South Australia Gallagher Full time

About the Role

We are seeking a highly skilled Technical Training Specialist to support staff transition from technical training into their operational roles. As a key member of our team, you will be responsible for designing and developing claims technical training programs and assessments, aligned to the Gallagher Bassett (GB) competency framework and utilising contemporary L&D practices/principles.

Key Responsibilities

  • Design and develop claims technical training programs and assessments, aligned to the GB competency framework and utilising contemporary L&D practices/principles
  • Establish and maintain effective relationships with internal and external stakeholders to ensure we work in partnership to address L&D issues and/or deliver programs aligned to business requirements
  • Partner with external stakeholders and key managers and subject matter experts (SMEs) regarding training material relevance, accuracy and alignment to business needs
  • Facilitate training programs for your assigned business unit and clients as per the training schedules
  • Provide on the job coaching support to new starters and others as identified to fast track an individual's competence on the job
  • Facilitate holistic on-the-job competency-based assessments to identify knowledge and development gaps and provide feedback on performance

About You

We are interested in hearing from people who have:

  • Minimum 3 years experience in similar role, with a Cert IV in Training and Assessment and/or Tertiary qualifications in an appropriate discipline
  • Demonstrated success in designing, developing and facilitating technical training
  • Excellent communication and interpersonal skills with a range of stakeholders
  • Excellent facilitation skills and demonstrated contemporary L&D mindset and understanding
  • Coaching and mentoring skills
  • Exceptional customer focus
  • High level of time management and organisational skills
  • Advanced user of Microsoft Office programs
  • Self-motivated and results focused

What We Offer

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance. We offer a wide range of benefits, including:

  • Discounted Insurance
  • Dress for your day
  • Novated Leasing
  • Flexible & hybrid working

We are an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.



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