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Customer Service Representative

2 months ago

Keilor East, Victoria, Australia Expeditors Full time
Customer Service Representative

At Expeditors, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our clients, ensuring their freight forwarding needs are met with professionalism and urgency.

Key Responsibilities:

  • Communication: Proactively communicate with customers, demonstrating a genuine care for their needs and expectations.
  • Relationship Building: Establish meaningful, personal, and professional relationships with our customers, fostering trust and loyalty.
  • Information Management: Take ownership of understanding and complying with Expeditor's internal processes, providing timely, complete, and accurate information to customers.

Qualifications:

  • Previous experience in international freight forwarding, with a minimum of 3 years' experience.
  • Proficient in Microsoft Office.
  • Strong problem-solving, organizational, and interpersonal skills.
  • Solid oral and written communication skills.
  • General mathematical knowledge, including exchange rates, foreign currency, and general ledger codes.

What We Offer:

  • A comprehensive health insurance package.
  • A hybrid work-from-home policy.
  • Career and personal development opportunities.
  • An Employee Stock Purchase Plan.
  • Financial security and job stability.
  • Employee appreciation and recognition programs.