Service Coordinator

1 month ago


Lane Cove, Australia In Vitro Technologies Pty Ltd Full time
About the Role

In Vitro Technologies is a leading distributor of scientific, clinical diagnostic, medical, and related products. We are seeking a highly skilled and motivated Customer Support and Service Coordinator to join our National Customer Support Centre in Lane Cove, NSW.

This role is responsible for providing exceptional customer service and support to our customers, ensuring that their needs are met and exceeded. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing product and services information.

Key Responsibilities
  • Provide exceptional customer service and support to customers via phone, email, and other communication channels
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide product and services information to customers
  • Coordinate with internal teams to resolve customer issues
  • Meet daily team-based Key Performance Indicators (KPIs)
Requirements
  • Experience in a similar customer service role
  • 1+ years service coordination/scheduling experience
  • Confidence and knowledge of an inbound call centre team - handling customer queries, sales orders, customer returns and credits
  • Order management experience and understanding of inventory
  • Excellent written and verbal communication skills
  • Able to work in both a team environment and autonomously
  • Ability to take ownership to ensure outcomes are met
  • Exposure to Microsoft Dynamics D365 is preferential
  • Previous experience in scientific or medical industry is preferential
Benefits
  • Full-time, permanent role
  • Car parking at Lane Cove site
  • Monday to Friday
  • Career development and growth
  • Tight-knit and engaging team with a motivated and disciplined approach
  • Health-fund and banking discounts
  • Salary sacrificing and novated leasing
  • Discounts at over 100 retailers (including groceries and fuel)

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