Customer Support and Service Coordinator

4 weeks ago


Lane Cove, Australia In Vitro Technologies Pty Ltd Full time
About the Role

In Vitro Technologies is a leading healthcare and scientific distribution organisation that specialises in the sales, marketing, and support of medical products throughout Australia and New Zealand.

We are seeking a highly motivated and customer-focused Customer Support and Service Coordinator to join our National Customer Support Centre in Lane Cove, NSW.

This role is responsible for providing a positive and professional customer service experience by assisting with service coordination, equipment entry, order management, and aftermarket technical support administration.

You will handle warranty processes, coordinate installations, schedule contracts or breakdowns, provide product and services information, address daily inquiries, and coordinate multiple field technicians with accuracy and efficiency.

About You

  • Experience in a similar Customer Service role
  • 1+ years Service Coordination/ Scheduling experience
  • Confidence and knowledge of an Inbound Call Centre team - handling customer queries, sales orders, customer returns and credits
  • Order management experience and understanding of inventory
  • Excellent written and verbal communication skills
  • Able to work in both a team environment and autonomously
  • Ability to take ownership to ensure outcomes are met
  • Exposure to Microsoft Dynamics D365 is preferential
  • Previous Experience in Scientific or Medical industry preferential

Benefits

  • Full time | Permanent Role
  • Car parking at Lane Cove site
  • Monday to Friday
  • Career development and growth
  • Tight-knit and engaging team with a motivated & disciplined approach
  • Health-fund & Banking discounts
  • Salary sacrificing and novated leasing
  • Discounts at over 100 retailers (including groceries and fuel)


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