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Senior Customer Experience Manager
3 weeks ago
We are currently seeking a seasoned Customer Service professional to lead our operations team.
- Develop and implement effective coaching models and development frameworks for the operations team.
- Ensure seamless administration processes and systems, aligning with company policies and procedures.
- Collaborate with the management team to guarantee compliance and legislative requirements, prioritizing store safety and incident reporting.
- Efficiently manage multi-channel fulfillment, adhering to established procedures for online, commercial, and click & collect orders.
- Work in conjunction with colleagues to deliver exceptional customer experiences and effectively resolve customer queries and complaints.
- Contribute to maintaining The Good Guys' brand standards through quality merchandising, instore marketing, and presentation.
- Establish and maintain positive working relationships with internal and external stakeholders.
- Engage in continuous skill improvement through available online platforms and development opportunities.
Our ideal candidate will possess excellent communication and interpersonal skills, be adaptable in a fast-paced environment, and demonstrate a passion for delivering superior customer service.
We offer a competitive remuneration package and attractive incentives to celebrate success.
If you are interested in this opportunity, please submit your CV. All applications are confidential.
