Customer Experience Manager

5 days ago

Perth, Western Australia beBeeDelivery Full time $90,000 - $120,000

Job Opportunity

We are seeking a skilled professional to fill the role of Service Delivery Manager.

About the Position

As a key member of our team, you will be responsible for ensuring customer satisfaction is high by providing quality services delivered to customers in accordance with contracts.

Key Responsibilities

  • Accountability for governance across all areas of a service(s) including service management, incident and change management, continual service improvement and customer satisfaction.
  • Playing a key role in ensuring the highest level of operational service delivery.
  • Collaborating with senior management on daily tasks and governance activities.
  • Ensuring our organisation meets quality and customer experience standards.

Requirements

  • A passion for delivering great service to customers.
  • Excellent customer relationship building and management skills with strong influencing and persuasive ability.
  • Ability to manage towards positive solutions by bringing people and teams together to find outcomes-based solutions.
  • Proven negotiating and commercial contract skills with the aptitude to ensure win/win situations for all parties through strong business acumen.
  • Pragmatic approach to problem solving with the ability to work on complex issues through analysis of situations, variables, or data.
  • Establishing and assuring adherence to schedules, work plans, and performance requirements.
  • Ability to network and develop productive relationships with customers, stakeholders, and suppliers.
  • Ability to work in large, collaborative teams to achieve organisational goals.
  • Strong consultative and planning skills.
  • Ability to escalate with a solution focus.
  • Strong financial management skills.
  • Natural leadership with the ability to frequently interact with a variety of stakeholders and team members.

Why Work with Us?

We value our employees and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We strive to create an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

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