Senior Customer Experience Manager
1 week ago
The Sales and Service contact centre supports over 1.2 million RAC members, providing assistance with breakdowns, product consultations, and membership benefits.
This is a challenging yet rewarding role that offers a competitive salary, flexible work options, and excellent career path opportunities.
- Lead and develop a diverse team of Team Managers within the sales and service environment
- Deliver operational excellence and strategic objectives
- Develop and support team members in identifying career growth opportunities, fostering highly engaged teams connected to our purpose and vision
- Manage performance and champion health, safety, and wellbeing
- Drive continuous improvement and lead change initiatives
- Provide efficient customer service and develop strong stakeholder relationships
- Results-driven leadership with experience leading cross-functional teams to meet performance targets
- Team player with excellent communication skills, able to work collaboratively across multiple channels and stakeholders
- Competitive base salary and performance bonus opportunity
- Flexible work options, including working from home and across Perth office locations
- Excellent career path opportunities and regular professional development
- Generous discounts on home, contents, and car insurance, as well as member benefits and free roadside assistance
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