Senior Customer Experience Manager
5 days ago
About this role
Key Role SummaryWe are seeking a customer relationship specialist to drive business growth and improve customer satisfaction.
Main Responsibilities- Develop and maintain strong relationships with customers through regular contact and proactive lead management
- Identify opportunities for referrals and execute customer loan maintenance needs
- Collaborate with senior leadership to drive business performance and enhance customer experiences
To succeed in this role, you will need:
- Proven customer service experience, preferably from the banking industry
- Strong communication and interpersonal skills
- A drive to build long-lasting relationships and create positive customer experiences
- The ability to learn and confidently use technical financial systems
We believe in empowering people to thrive. We are a unique group of challenger brands committed to creating social value through banking. Our inclusive vision is to foster a workspace that values and leverages difference, creating new possibilities for our people and communities.
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