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Claims Recovery Specialist

1 month ago

Melbourne, Victoria, Australia Michael Page Full time
About the Role

We are seeking an experienced Customer Claims Specialist to join our team in Melbourne's CBD. As a key member of our organization, you will play a crucial role in recovering claims and implementing streamlined processes.

This is a hybrid role that offers a dynamic and collaborative work environment. You will be responsible for collaborating with internal teams, reviewing policies, gathering customer data, and driving efforts to improve the efficiency of the claims process.

Key Responsibilities
  • Collaborate effectively with other internal teams to resolve complex claims or issues.
  • Adhere to and review internal policies, while gathering and evaluating customer data and relevant documentation.
  • Drive efforts to streamline and improve the efficiency of the claims process moving forward.
  • Recover outstanding funds from various schemes and conduct thorough information collection and analysis.
  • Develop a comprehensive understanding of the scheme's structures and requirements.
  • Analyse data and propose actionable improvements that enhance processes.
The Ideal Candidate

We are looking for a dedicated Customer Claims Specialist who has a passion for delivering excellent service and enjoys working cooperatively within a small team. To succeed in this role, you'll need strong communication skills (written and verbal), attention to detail, and the ability to handle a fast-paced environment.

What We Offer
  • A competitive salary of $80,000 per annum, plus superannuation.
  • A hybrid role with two days working from home.
  • A dynamic and collaborative work environment.