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Director of Customer Success ANZ

1 month ago


Sydney, New South Wales, Australia Okta Full time
About the Role

We are seeking an experienced Customer Success Director to lead our ANZ team. As a key member of our Customer Success organization, you will be responsible for driving customer success and growth in the ANZ region.

Key Responsibilities
  • Lead a team of Customer Success Managers to deliver exceptional customer experiences and drive customer growth.
  • Develop and execute customer success strategies to drive customer adoption, retention, and expansion.
  • Collaborate with cross-functional teams, including Sales, Marketing, and Product, to ensure alignment and drive customer success.
  • Develop and maintain strong relationships with key customers and stakeholders to understand their needs and deliver tailored solutions.
  • Monitor and analyze customer health and sentiment to identify areas for improvement and drive customer success initiatives.
  • Develop and maintain a deep understanding of Okta's products and services to effectively communicate value to customers and drive adoption.
Requirements
  • 10+ years of experience in customer success, sales, or a related field.
  • Proven track record of driving customer success and growth in a fast-paced, dynamic environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to analyze complex customer data and develop effective solutions.
  • Deep understanding of Okta's products and services, with the ability to effectively communicate value to customers.
What We Offer
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The opportunity to work with a leading technology company and make a meaningful impact on customer success.

Okta is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse workplace that reflects the communities we serve.