Customer Success Director
3 days ago
We are seeking a highly skilled Customer Success Director to join our team at Diligent, a global leader in modern governance. As a key member of our customer success team, you will be responsible for overseeing a portfolio of accounts and ensuring an exceptional customer experience.
About the JobThe ideal candidate will have a proven track record in enterprise-level account management, preferably in SAAS, and excellent communication and presentation skills. You will work closely with our sales, expansion, services, marketing, finance, customer transactions, and operations teams to provide a seamless and 'best-in-class' customer experience across all phases of the customer lifecycle.
Key Responsibilities- Reneew and grow a set of customer accounts by proactively anticipating needs, recommending additional products and services, and providing an excellent customer experience as measured by revenue retention and customer product usage;
- Increase overall client satisfaction with Diligent measured through Net Promoter Score;
- Collaborate internally to be the voice of the customer across other departments;
As a Customer Success Director at Diligent, you can expect a competitive salary range of $120,000 - $180,000 per year, depending on experience. Our benefits package includes a flexible work environment, comprehensive health benefits, meeting-free days, generous time off policy, and wellness programs. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team.
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Customer Success Director
2 days ago
Sydney, New South Wales, Australia Diligent Full timeAbout UsDiligent is the global leader in modern governance, providing innovative SaaS solutions that empower leaders to drive greater impact and accountability. With a holistic view of their organization's GRC practices, they can make better decisions, faster.We are a team of passionate, smart, creative people who not only want to help build the software...
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Director of Customer Success ANZ
3 weeks ago
Sydney, New South Wales, Australia Okta, Inc. Full timeAbout the RoleWe are seeking an experienced leader to join our ANZ Customer Success team as a Director of Customer Success. As a key member of our team, you will be responsible for leading a group of Customer Success Managers (CSMs) in delivering exceptional customer experiences and driving business growth in the ANZ region.Key ResponsibilitiesAs a Director...
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Customer Success Director
4 days ago
Sydney, New South Wales, Australia Standards Australia Full timeAbout the RoleStandards Australia is seeking a Customer Success Director to lead our customer success team and deliver an exceptional customer experience. As a key member of our organisation, you will be responsible for building customer-centric capability and performance within your direct team and advocating for customer excellence across the business.Key...
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Director of Customer Success ANZ
4 weeks ago
Sydney, New South Wales, Australia Okta, Inc. Full timeAbout the RoleWe are seeking an experienced Customer Success Director to lead our ANZ team. As a key member of our leadership team, you will be responsible for driving customer success and growth in the region.Key ResponsibilitiesLead a team of Customer Success Managers to deliver exceptional customer experiencesDevelop and execute customer success...
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Customer Success Director
4 weeks ago
Sydney, New South Wales, Australia REA Group Full timeAbout the RoleWe're REA Group, a leading global digital business specialising in property. We're changing the way the world experiences property, and we need a talented Customer Success Director to join our team.Key ResponsibilitiesLead a team of Customer Success Consultants to drive platform adoption and usage by REA customers.Work closely with Account...
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Director of Customer Success ANZ
4 weeks ago
Sydney, New South Wales, Australia Okta Full timeAbout the RoleWe are seeking an experienced Customer Success Director to lead our ANZ team. As a key member of our leadership team, you will be responsible for driving customer success and growth in the region.Key ResponsibilitiesLead a team of Customer Success Managers to deliver exceptional customer experiences and drive revenue growth.Develop and execute...
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Director of Customer Success ANZ
4 weeks ago
Sydney, New South Wales, Australia Okta Full timeAbout the RoleWe are seeking an experienced Customer Success Director to lead our ANZ team. As a key member of our leadership team, you will be responsible for driving customer success and growth in the region.Key Responsibilities:Develop and execute a customer success strategy for the ANZ regionLead a team of Customer Success Managers to deliver exceptional...
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Director of Customer Success ANZ
1 month ago
Sydney, New South Wales, Australia Okta Full timeAbout the RoleWe are seeking an experienced Customer Success Director to lead our ANZ team. As a key member of our Customer Success organization, you will be responsible for driving customer success and growth in the ANZ region.Key ResponsibilitiesLead a team of Customer Success Managers to deliver exceptional customer experiences and drive customer...
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Senior Customer Success Director
8 hours ago
Sydney, New South Wales, Australia REA Group Full timeJob DescriptionThe Senior Customer Success Director role is a challenging and rewarding opportunity to lead a high-performing team in driving customer adoption, retention, and advocacy at REA Group.We are seeking an experienced leader who can leverage their commercial acumen, people management skills, and technical expertise to deliver exceptional customer...
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Customer Success Director ANZ
3 weeks ago
Sydney, New South Wales, Australia Okta Full timeAbout the RoleWe are seeking an experienced Customer Success Director to lead our ANZ team. As a key member of our Customer Success organization, you will be responsible for driving customer success and growth in the ANZ region.Key ResponsibilitiesLead a team of Customer Success Managers to deliver exceptional customer experiences and drive customer...
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Customer Success Director
1 week ago
Sydney, New South Wales, Australia Deputy Full timeDrive customer satisfaction and retention in the APAC region as Senior Director, Customer Success at Deputy.Key Responsibilities:Oversee the development and execution of the Customer Success strategy for APAC.Lead a high-performing team focused on delivering exceptional results.Establish effective operational cadence, including revenue forecasting and...
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Senior Director, Customer Success and Growth
3 weeks ago
Sydney, New South Wales, Australia Deputy Full timeThis Senior Director, Customer Success and Growth role is a key opportunity to drive customer satisfaction, retention, and growth for one of the leading companies in APAC, Deputy.About the RoleThe Senior Director of Customer Success and Growth will be responsible for establishing and executing strategies for SMB, Mid-Market and Enterprise customer retention...
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Director of Customer Success ANZ
1 month ago
Sydney, New South Wales, Australia Okta, Inc. Full timeCustomer Success Director ANZOkta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business...
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Customer Success Director at REA Group
2 weeks ago
Sydney, New South Wales, Australia REA Group Full timeAbout the RoleAs a Customer Success Director, you will be responsible for leading a team of Customer Success Consultants in delivering exceptional customer experiences and driving adoption, retention, and advocacy for REA Group's products and services.Key responsibilities include building a high-performing team, developing and executing customer success...
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Senior Customer Success Director
5 days ago
Sydney, New South Wales, Australia REA Group Full timeCompany OverviewThe REA Group is a leading digital media and services company that enables people to search, find, and share property information. We are passionate about empowering Australians with the right tools and information to make informed decisions about buying, selling, and renting property.We're looking for a Senior Customer Success Director to...
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Customer Success Professional
4 weeks ago
Sydney, New South Wales, Australia SS&C Technologies Holdings Full timeJob Title: Senior Customer Success Manager/Customer Success DirectorJob Description:We are seeking a highly motivated and enthusiastic individual to join our team as a Senior Customer Success Manager/Customer Success Director. In this role, you will be responsible for elevating the customer experience within SS&C Blue Prism's strategic accounts and ensuring...
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Director of Customer Success ANZ
7 hours ago
Sydney, New South Wales, Australia Okta Full timeAbout the RoleWe are seeking a seasoned leader to join our team as a Director of Customer Success for our Australian and New Zealand region. As a key member of our leadership team, you will be responsible for driving customer success and growth across our ANZ market.
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Strategic ANZ Customer Success Director
4 days ago
Sydney, New South Wales, Australia Okta, Inc. Full timeAbout the RoleWe are seeking a seasoned leader to helm our ANZ Customer Success team, driving strategic partnerships and growth with our customers.As a Director of Customer Success ANZ, you will leverage your expertise in Identity and Access Management (IAM) and Security to build strong relationships with our ANZ-based clients, ensuring their success with...
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Director of Customer Success
3 weeks ago
Sydney, New South Wales, Australia Vanta Full timeAbout the Role at VantaAs a key member of our APAC team, you will be responsible for leading a customer success team that drives customer onboarding, engagement, adoption, and health for a regional segment of customers in Vanta's rapidly expanding customer base.Key Responsibilities:Up-level a best-in-class Customer Success and Account Management functions,...
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Director of Customer Success
4 weeks ago
Sydney, New South Wales, Australia Pivot Software Full timeAbout the OpportunityPivot Software is seeking a seasoned professional to lead our Account Management teams, driving revenue growth and customer relationship nurturing. Reporting directly to the Chief Customer Officer, you will play a pivotal role in refining our go-to-market strategy, ensuring customer satisfaction and retention.Key Responsibilities:Develop...
