Sydney IT Support Specialist
6 days ago
Gain a high-paying contract role as an IT Support Specialist in Sydney, working with a global production support team to ensure day-to-day regional support for Capital Markets Brokerage Trading Applications.
This exciting position requires experience with OMS [Order Management Systems] and direct experience supporting a trading team. You will be responsible for technical and functional desk support across multiple technologies used by Brokerage Capital Market applications.
Key Responsibilities:
- Provide technical and functional support to business and operations partners and clients.
- Liaise with upstream and downstream application teams to resolve issues efficiently.
- Be available Monday – Friday and expect escalation from the business and/or team members.
- Have a good understanding of brokerage or any other OMS (Order Management System) trading support functions.
The ideal candidate will have excellent communication skills and a solid understanding of various technologies in a financial institution, including trade applications. This role offers an hourly rate of $80 – 95 per hour dependent on experience.
Required Skills/Experience:
- Previous financial markets experience required – ideally OMS experience in direct support of a trading team
- Ability to speak to traders confidently – excellent oral and written communication skills and solid understanding of technologies in financial institutions, including trade applications, required
- 1-2 years of FIX Protocol experience required
- Reasonably in-depth functional and/or industry knowledge – Brokerage / Security Finance – required
- 3-7 years of work experience in any OMS, ideally Flextrade, highly regarded
- Experience working in Onsite/Offshore models, in particular supporting APAC, UK, and US business lines
- Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.
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