Tech Support Specialist Sydney

4 days ago


Sydney, New South Wales, Australia Saul Recruitment Full time

Saul Recruitment is seeking a skilled Graduate IT Support Engineer to join our team in Sydney.

About the Company:

  • We are a reputable and award-winning multi-branch midsize Managed Service Provider (MSP) that continues to grow from strength to strength.
  • We have a strong reputation for providing top-quality Managed IT solutions to medium to large-scale businesses.

Job Summary:

This is an exciting opportunity for a motivated and results-driven individual to provide Level 1 technical support and administration for multiple client environments. You will be responsible for troubleshooting tasks, problem diagnosis, resolution, or escalation to specialist teams.

Key Responsibilities:

  • Provide Level 1 technical support/administration for multiple client environments.
  • Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams.
  • Periodic onsite visits to client sites.
  • Provide continual improvement recommendations.
  • Maintain accurate records and ensure documentation is up to date.

Requirements:

  • Tertiary IT qualifications or industry certifications are highly desirable but not essential.
  • You must be available to go on-site and work as


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