Tech Support Specialist Sydney
4 days ago
Saul Recruitment is seeking a skilled Graduate IT Support Engineer to join our team in Sydney.
About the Company:
- We are a reputable and award-winning multi-branch midsize Managed Service Provider (MSP) that continues to grow from strength to strength.
- We have a strong reputation for providing top-quality Managed IT solutions to medium to large-scale businesses.
Job Summary:
This is an exciting opportunity for a motivated and results-driven individual to provide Level 1 technical support and administration for multiple client environments. You will be responsible for troubleshooting tasks, problem diagnosis, resolution, or escalation to specialist teams.
Key Responsibilities:
- Provide Level 1 technical support/administration for multiple client environments.
- Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams.
- Periodic onsite visits to client sites.
- Provide continual improvement recommendations.
- Maintain accurate records and ensure documentation is up to date.
Requirements:
- Tertiary IT qualifications or industry certifications are highly desirable but not essential.
- You must be available to go on-site and work as
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