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Service Delivery Specialist
3 weeks ago
This is a customer-focused opportunity to utilize your technical expertise and interpersonal skills to drive exceptional service delivery.
As a key member of our team, you will serve as the primary point of contact for customers, promoting quality interactions and delivering expert advice and support.
Your responsibilities will include:
- Serving customers with empathy and professionalism
- Employing in-depth knowledge of products to advise and support customers
- Collaborating with technicians and supervisors to ensure seamless service delivery
- Completing quotes, invoices, and warranty processing efficiently
- Resolving customer queries and concerns in a timely and professional manner
- Multitasking various tasks and meeting deadlines while ensuring high levels of safety and customer satisfaction
To succeed in this role, you will need:
- Strong problem-solving skills and ability to analyze complex issues
- Experience with Service and Parts programs and a solid understanding of Service Dept processes
- Excellent written and verbal communication skills, with a focus on customer service
- A commitment to Health, Safety, and Environment (HSE) principles and leading an interdependent safety culture
- Ability to manage external and internal stakeholders effectively
We are looking for a highly skilled and dedicated individual who is passionate about delivering exceptional customer service. If you are a motivated and detail-oriented professional with a strong background in customer service and technical expertise, we encourage you to apply.
Key Responsibilities:
- Provide expert advice and support to customers on products
- Collaborate with technicians and supervisors to ensure seamless service delivery
- Complete quotes, invoices, and warranty processing efficiently
- Resolve customer queries and concerns in a timely and professional manner
Requirements:
- Strong problem-solving skills and ability to analyze complex issues
- Experience with Service and Parts programs and a solid understanding of Service Dept processes
- Excellent written and verbal communication skills, with a focus on customer service
We offer a dynamic work environment and opportunities for growth and development.
About This Role:
In this role, you will be responsible for providing expert advice and support to customers, collaborating with technicians and supervisors, and ensuring seamless service delivery.
You will have the opportunity to utilize your technical expertise and interpersonal skills to drive exceptional service delivery and promote quality interactions with customers.
We are seeking a highly skilled and dedicated individual who is passionate about delivering exceptional customer service and driving business results.
What We Offer:
We offer a competitive compensation package, opportunities for growth and development, and a dynamic work environment.
