Service Delivery Specialist

2 days ago

Perth, Western Australia NEC Australia Full time $80,000 - $120,000 per year

NEC is a world-leading technology company, delivering a comprehensive portfolio of ICT solutions and services to enterprise, government, and small business customers.

We combine innovative technology with expert talent to help our clients maximise the value of their ICT investments. From consulting and professional services to managed services and infrastructure support, NEC is a trusted partner for end-to-end ICT solutions. We're also driving innovation in AI, biometrics, and quantum technology.

Due to growth in our business, we now have a permanent opportunity for a passionate ICT Service Delivery Specialist who is keen to join a close knit and supportive team. In this role the primary responsibilities will include being the primary operational point of contact for customers and the broader service delivery team/manager, to fulfil our business contractual obligations. This role acts as a trusted adviser and will liaise between internal colleagues and our customers.

Key Accountabilities:

  • Primary operational contact point for customers and internal technical teams
  • Co-ordination and oversight of internal teams to ensure Incidents, changes and operational activities are managed within SLA's.
  • Responsible for the end to end process of invoice billing to the customer
  • Validate monthly invoice billing with 100 % accuracy and meeting of timelines
  • Identify service delivery improvement initiatives within the account
  • Queue Monitoring; delivery services within the structured service delivery framework meeting customer contracted terms, conditions and SLA's
  • Reporting; maintain and deliver up to date reports within the structured service delivery framework to meet customer contracted terms and conditions and SLA's

Skills & Experience:

  • Previous Service Delivery Manager experience preferred
  • Worked in a service industry with demanding customer needs
  • Highly developed knowledge of the ITIL Service framework
  • Able to understand the customer's requirements and offer solutions
  • Previously worked with contractual requirements
  • Proven experience where attention to detail was imperative
  • Understanding of Service Level Agreements
  • Solid communicator - good presentation skills with the ability to articulate and sell ideas
  • ITIL certification desirable

At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction, and you will enjoy a wide range of benefits such as flexible work options, 14 weeks paid parental leave, NEC Partner Product Discounts, access to great discounts at many retail providers, health and wellbeing program and much more.

NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders.

  • Service Delivery Specialist

    2 days ago

    Perth, Western Australia NEC Corporation Full time $90,000 - $120,000 per year

    We combine innovative technology with expert talent to help our clients maximise the value of their ICT investments. From consulting and professional services to managed services and infrastructure support, NEC is a trusted partner for end-to-end ICT solutions. We're also driving innovation in AI, biometrics, and quantum technology.Due to growth in our...

  • Delivery Specialist

    6 days ago

    Perth, Western Australia Vortex Spas Full time $60,000 - $90,000 per year

    Spa World is Australasia's largest spa retailer, and we're passionate about delivering not just world-class products, but world-class customer experiences.We're looking for aDelivery Specialist / Installation Technicianto join our team and ensure our spas, swim spas, saunas, pergolas, and umbrellas are delivered and installed safely, on time, and with the...

  • Delivery Specialist

    4 days ago

    Perth, Western Australia Spa World Full time $60,000 - $80,000 per year

    Spa World is Australasia's largest spa retailer, and we're passionate about delivering not just world-class products, but world-class customer experiences.We're looking for a Delivery Specialist / Installation Technician to join our team and ensure our spas, swim spas, saunas, pergolas, and umbrellas are delivered and installed safely, on time, and with the...

  • Specialist Services

    2 weeks ago

    Perth, Western Australia Nulsen Disability Services Full time $45,000 - $60,000 per year

    Specialist Services - SchedulingAssistantParttime - 1.5 days per fortnight (with the view for additional hours over time)12 month contracted positionThe Scheduling Assistant position provides scheduling and administrativesupport to the Specialist Services team which includes Nulsen Therapy andNursing.About UsNulsen Therapy is a division of Nulsen Disability...

  • NDIS Specialist Support Coordinator

    2 weeks ago

    Perth, Western Australia Specialist Support Coordination Services Full time $60,000 - $80,000 per year

    Position Available:NDIS Specialist Support CoordinatorAre you a Physiotherapist, Occupational Therapist or Registered Nurse seeking a change in pace? Looking to step away from the treatment room but still make a meaningful impact? Join our team as a Specialist Support Coordinator / Clinical Case Manager and take your career in an exciting new directionSSCS...

  • Senior Project Delivery Specialist

    2 weeks ago

    Perth, Western Australia Western Power Full time $120,000 - $180,000 per year

    Senior Project Delivery Specialist - Permanent Full time - Perth CBDWe're looking for a Senior Project Delivery Specialist to join our Engineering and Design Service Excellence team, driving the successful execution of programs and projects. The role focuses on analysing end-to-end delivery performance, identifying improvements, and providing expert...

  • Service Delivery Transition Manager

    4 days ago

    Perth, Western Australia Verse Full time $120,000 - $180,000 per year

    A rare opportunity to help lead one of Western Australia's largest technology transformations. We're seeking a Service Delivery Transition Manager to design and operationalise service management processes that will be transitioned and adopted by a global managed service partner.About the RoleYou'll be responsible for shaping the frameworks, documentation,...

  • Practice Manager

    2 weeks ago

    Perth, Western Australia Rockingham Specialist Centre Full time $45,000 - $60,000 per year

    Immediate StartBe part of an exciting journey with WA specialist Centre & Rockingham Specialist Centre.The Role:We are looking for a Medical Receptionist at our Centres, which is designed to ensure the provision of a consistent level of service to Patients and Doctors.Previous experience in a specialist medical practice an advantage.Receptionist duties...

  • Service delivery lead

    2 weeks ago

    Perth, Western Australia Deloitte Services Pty Ltd Full time

    Job Requisition ID: 39677 Service Delivery Manager - HRMIS Managed ServicesCareer breaks for up to 12 months – for study, travel, volunteering, or personal interests  Learn from the best in the business Mentoring programs – receive support and coaching to progress your careerWhat will your typical day look like? Client Relationship Management:Serve...

  • Service delivery lead

    2 weeks ago

    Perth, Western Australia Deloitte Full time

    :Job Requisition ID:39677Service Delivery Manager - HRMIS Managed ServicesCareer breaks for up to 12 months – for study, travel, volunteering, or personal interestsLearn from the best in the businessMentoring programs – receive support and coaching to progress your careerWhat will your typical day look like?Client Relationship Management:Serve as the...