Guest Experience Manager

4 hours ago

Sydney, New South Wales, Australia beBeeHospitality Full time $50,000 - $80,000
About This Role

We're seeking a seasoned professional to lead our front office and guest services team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations across various departments.

Key Responsibilities
  • Lead and inspire the front office and guest services team to achieve high service standards.
  • Resolve guest issues promptly and professionally, showcasing empathy and urgency.
  • Maintain high visibility in public areas during peak times to ensure a warm welcome for our guests.
  • Collaborate with colleagues from various departments to drive consistent operations and improve overall efficiency.
  • Monitor service standards and coach team members on continuous improvement strategies.
  • Support payroll, scheduling, and administrative processes to maintain accurate records.
  • Implement effective guest recognition programs and service recovery plans to boost guest satisfaction.
  • Conduct training sessions and support team development initiatives to enhance skills and knowledge.
  • Adhere to property policies and ensure fair, consistent application.
  • Assist with front desk duties during high-demand periods to ensure efficient service delivery.
Requirements
  • A proven track record in guest services, front desk, or hospitality operations.
  • Strong leadership and communication skills to engage teams and drive results.
  • The ability to remain calm under pressure and think critically to resolve complex issues.
  • A genuine passion for creating memorable guest experiences and building strong relationships.
  • Flexibility to work varied shifts, including weekends and holidays.
  • A solid understanding of hotel systems, budgets, and service standards.
  • NSW RSA certification and full working rights in Australia.
Benefits
  • Be part of a dynamic team that values individuality and excellence in customer service.
  • Enjoy complimentary meals, coffee, and uniform care as part of your employee benefits package.
  • Access exclusive discounts for travel, hotels, and other perks for you and your loved ones.
  • Pursue career growth through world-class training and development programs tailored to your needs.
  • Thrive in a supportive, inclusive workplace culture that fosters teamwork and open communication.
  • Participate in our Employee Assistance Program and referral incentives to help you succeed.
EQUAL OPPORTUNITIES EMPLOYER

We are committed to providing a fair and equitable recruitment process that welcomes diverse perspectives and backgrounds.

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