Guest Experience Manager

2 days ago


Sydney, New South Wales, Australia Buscojobs Full time

Job Requisition ID : 39176

  • Deliver exceptional guest experiences that reflect Deloitte's standards
  • Full-time in-office role
  • Banking, finance and well-being discounts

Our Guest Experience team in Adelaide is seeking a talented and motivated leader to step into a newly created management role, representing Deloitte in a client-facing capacity. Based at our new Festival Tower location, you will lead a small professional team, driving service excellence while fostering a culture of collaboration, growth, and continuous improvement.

This role offers an outstanding opportunity to further your career in client services, with the scope to shape operations, mentor team members, and deliver exceptional experiences that reflect Deloitte's standards.

What will your typical day look like?

This role oversees the smooth delivery of front-of-house operations, including room setups, event execution, and coordination with third-party providers. You will lead regular team meetings and catch-ups, manage rosters and casual staff, and ensure adherence to the Guest Experience Manual and SOPs.

Responsibilities include managing costs, escalation of issues, defects, cleaning, room priorities, and event charges, as well as handling client feedback and dispute resolution. You will manage vendor relationships, implement national leadership directives, oversee menu offerings, and handle staff check-ins, leave management, and development opportunities.

Collaboration is key in this role—you'll work closely with internal teams such as Workplace, AV Solutions, and the EA / PA community to deliver seamless, high-impact experiences. Your insights and feedback will help us continuously enhance our service and shape the future of guest experience at Deloitte.

About the Team

Deloitte's National Client & Workplace Experience team oversees the guest and visitor experience, workplace strategy and operations and group property for all Deloitte offices in Australia.

The Guest Experience teams consist of vibrant and engaging hospitality professionals who have a reputation for creating a centre of excellence approach in everything they do.

Enough about us, let's talk about you.

You are someone with a passion for exceptional customer service and treating others with empathy, care, and respect. You are an organised and confident individual who will provide exceptional first impressions of the Deloitte brand and reputation.

Additionally you will have :

Demonstrated leadership experience in hospitality, events, or guest services, with a proven track record of delivering exceptional client experiences.Excellent communication and interpersonal skills, with the confidence to engage effectively with senior stakeholders, clients, and guests.Strategic and organised, with the ability to prioritise, delegate, and manage multiple priorities in a dynamic environment.A solutions-focused approach, underpinned by strong attention to detail, operational excellence, and a commitment to continuous improvement.Skilled in building capability and engagement within a team, fostering a collaborative, high-performance culture.

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We putcoaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity and inclusion. We have a diverse collection of people from differentbackgrounds, with different experiences, gender identities, abilitiesandthinking styles. What binds us together is a shared commitment tovalueeveryone'sperspectiveand to cultivate inclusion; so that our work environment is a safe space we can all belong.

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1.We know our people get their best work done when they're in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range ofperks and benefits, including retail discounts, wellbeingleave, paid volunteering days, twelveflexible working options, market-leading parental leave and return to work support package.

Next Steps

Sound like the sort of role for you? Apply now, we'd love to hear from you

By applying for this job, you'll be assessed against the Deloitte Talent Standards. We've designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally.The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

#J-18808-Ljbffr
  • Guest Experience

    2 weeks ago


    Sydney, New South Wales, Australia IHG Hotels & Resorts Full time

    Chief Concierge | Full-time | InterContinental Sydney Coogee BeachJoin to apply for the Chief Concierge | Full-time | InterContinental Sydney Coogee Beach role at IHG Hotels & ResortsChief Concierge | Full-time | InterContinental Sydney Coogee Beach2 days ago Be among the first 25 applicantsJoin to apply for the Chief Concierge | Full-time | InterContinental...


  • Sydney, New South Wales, Australia Travel + Leisure Co. Full time

    We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and...


  • Sydney, New South Wales, Australia beBeePorter Full time $60,000 - $80,000

    Porter and Guest Experience SpecialistAs a Porter and Guest Experience Specialist, you will embody confidence and possess a deep understanding of how to create a truly unique guest experience. In this dynamic role, you will be the face of our hotel, providing outstanding service that leaves a lasting impression.The primary responsibility of this position is...


  • Sydney, New South Wales, Australia beBeeLeader Full time $100,000 - $120,000

    Job Title: Venue ManagerThe Sovereign Room at The Star Sydney is seeking a skilled and experienced Venue Manager to oversee its daily operations.Key Responsibilities:Ensure impeccable standards of professionalism and commitment to guest and team experienceBuild a culture that delivers exceptional service and thrilling experiences aligned with the company's...


  • Sydney, New South Wales, Australia beBeeService Full time $80,000 - $95,000

    The Welcome Desk Manager role drives a guest-oriented mindset amongst the team and leads by example.Key responsibilities include:Delivering exceptional service with passion and charisma, demonstrating outstanding communication skills;Fostering W's Whatever/Whenever Culture and Bonvoy Loyalty program;Collaborating with Welcome and Whatever/Whenever Managers...


  • Sydney, New South Wales, Australia beBeeConcierge Full time

    As a seasoned hospitality professional, we are seeking an accomplished Assistant Chief Concierge to lead our team and deliver exceptional guest experiences. This role is responsible for managing the Concierge team, ensuring seamless luggage handling, and providing top-notch customer service. The ideal candidate will possess excellent leadership skills, a...


  • Sydney, New South Wales, Australia beBeeHospitality Full time $57,000

    Job Opportunity">">We are seeking a dedicated and skilled Guest Service Agent to provide exceptional service to our guests. In this role, you will be responsible for providing a memorable experience, creating a human connection with our guests at every stage of their stay.">">">Provide exceptional service during check-in, check-out and throughout the guest...


  • Sydney, New South Wales, Australia Buscojobs Full time

    About Capella Hotels and Resorts.Capella Hotels and Resorts embody excellence in hospitality, combining tradition, discovery, individuality, and a touch of the unexpected to create memorable stays.Our destinations are designed by renowned architects, and our restaurants offer reinvented authentic flavors.From Auriga spas to personalized guest services, the...


  • Sydney, New South Wales, Australia beBeeLuxury Full time $60,000 - $70,000

    Enhance your career with a role that embodies luxury and service excellence. As a Guest Service Agent, you will be the face of our hotel, ensuring that every interaction with guests is memorable and meets their highest expectations.You will be responsible for delivering exceptional guest experiences through personalized service, prompt response to their...


  • Sydney, New South Wales, Australia beBeeHospitality Part time $26,110 - $65,428

    Job Description As a Food and Beverage Attendant, you will be the face of our hospitality at Hilton Sydney. Your primary responsibility is to create a memorable guest experience by ensuring the outlet is run per operating brand standards. Deliver exceptional service to meet or exceed guest expectations. Work closely with an experienced team to directly...