Assistant Manager, Guest Experience

Join to apply for the Assistant Manager, Guest Experience | Sydney (Tues-Sat, 38hr/wk) role at lululemon.

The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring guests receive a quality experience in our stores every day. Reporting to the Store Manager, the Assistant Manager leads from the floor and is responsible for building, managing, and developing team members. The role focuses on creating an environment and culture where people feel a sense of belonging and have the opportunity to grow, while delivering outstanding guest experiences in line with company values and directives.

• Create and foster a respectful and inclusive team environment, welcoming differences to ensure a supportive, productive, and enjoyable experience for all team members.
• Lead from the floor to assess and fulfill the needs of the business, the team, and guests.
• Engage with team members to help them understand how their work supports the store and lululemon overall.
• Implement the Store Manager's People vision and cascade it to the team using independent judgment.
• Manage the store's hiring process, including recruitment, selection, and onboarding, to build a strong and diverse team.
• Provide training and coaching to team members, identifying development areas and sourcing training solutions.
• Lead performance management activities, including feedback, check-ins, rewards, documentation, and addressing performance concerns, including offboarding when necessary.
• Lead an exceptional guest experience on the floor, collaborating with the team to maintain day-to-day store operations and product education.
• Address guest feedback and issues, including escalations and urgent requests, to "make it right" for guests.
  • Monitor and compare performance metrics against goals to close gaps in guest experience.
  • Manage sell-through by monitoring product levels, inventory accuracy, shrinkage, and deliveries in line with visual merchandising strategy.
  • Monitor product levels and oversee accurate inventory receiving and processing to sustain operational excellence.
  Job RequirementsEligibility
  • Must be legally authorized to work in the country where the store is located
  • Must have the ability to travel to the assigned store with reliable transportation
  Schedule/Availability
  • Full-time position, 38 hours per week
  • Roster-based schedule that can vary based on store needs
  • Shifts typically include mornings, afternoons, evenings, weekends, and holidays
  • During peak times or special events, some team members may have early mornings or late nights
  Experience
  • 1 year of people management experience
  • 1 year of leadership experience, including managing business operations, administration, and projects or processes
  Job Assets (Nice to Have)
  • Education: High school diploma, equivalent, or above
  • Experience: 1 year retail or sales management experience; 1 year recruiting, hiring, or training employees
  What We Look For
  • Inclusion & Diversity: Fosters an inclusive environment that values differences
  • Integrity: Honest, fair, and ethical behavior
  • Leadership: Ability to lead, inspire, and develop others
  • Guest Experience: Creates a high-caliber guest experience through the team
  • Team Building: Builds and develops teams that maximize contributions
  • Decision Making/Problem Solving: Identifies improvements and makes timely decisions
  • Strategic Thinking: Aligns decisions with company strategy and values
  • Change Management Leadership: Guides others through change
  • Interactive Communication: Communicates effectively in interactions
  Work Context
  • Work involves moving through a store with bright lights and loud music; may require sitting for extended periods
  • Team-based environment with some independent work and use of computers or devices
  • Ability to move boxes weighing up to 30 lbs (13.6 kg)

Applicants progressing to interview will be contacted by a Manager or People & Culture team member. Reasonable accommodations for performing essential duties are welcome to discuss with the Manager or People & Culture during interview arrangements.