Guest Experience Host Manager

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

GO WHERE YOU GROW

Discover a career fueled by possibility at Travel + Leisure Co. Join our New South Wales team as a Guest Experience Host Manager today

How You'll Shine:

The responsibility of this role is to deliver qualified In-House and Rental tours to designated sites and to meet and exceed the department's KPIs.

1. Recruitment, training, and performance management of the Guest Experience Host teams.
2. Manage day-to-day operations of Guest Experience Hosts, including all activities affecting Guest Experience Hosts.
3. Prepare month-end reports in accordance with company procedures.
4. Adhere to all company and regulatory requirements regarding Guest Experience Host activities.
5. Meet or exceed departmental budget expectations in production and cost efficiencies.
6. Ensure all employees maintain current government licenses and work permits as required.
7. Define responsibilities for the Guest Experience Host teams.
8. Manage marketing budgeting and cost accounting systems.
9. Schedule guests efficiently for maximum productivity.
10. Provide regular coaching, mentoring, and feedback to promote team development and identify training needs.
11. Travel to resort and sales locations as required.
12. Identify trends and root causes to ensure desired results are achieved.

How You'll Be Rewarded

Build your career with a value-driven organization that promotes continual growth and development. Benefits include:

• Immediate start with full-time hours
• Permanent full-time opportunity
• Subsidized private health insurance
• Professional development funding
• Discounted hotel stays across Australia, Fiji, and New Zealand

What You'll Bring

• Proven management experience
• Field marketing experience with a track record of results
• Exceptional customer service focus
• Ability to interpret guidelines, instructions, and manuals
• Skills in drafting process manuals, reports, and correspondence
• Attention to detail and accuracy
• Proficiency in Microsoft Office and ability to learn company-specific systems
• Problem-solving skills, patience, and good listening skills
• Professional, helpful, and positive attitude towards guests and colleagues
• Energetic, self-motivated, and productive attributes
• Strong personal values regarding customer service, integrity, and delivering on promises
• Ability to recognize financial trends and implement profitability plans
• Excellent written and verbal communication skills
• Ability to analyze data, logistics, and trends for strategic decisions
• Organizational and time-management skills with multitasking experience
• Flexibility to work weekends, holidays, and evenings as needed
• Ability to work in a fast-paced environment both independently and as part of a team

Where Memories Start with You

Hospitality is at the core of everything we do at Travel + Leisure Co. We foster an inclusive environment focused on excellence, fun, celebration, and mutual support. Join our global team and build a career where memories start with you.

We are an equal opportunity employer. All applications are considered without regard to membership in any protected class. For accommodations during the application process, please email MyCareer@travelandleisure.com, including the position title and location.

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