
Hotel Reservations Specialist
4 days ago
Explore a new career path at W Hotels where your talent is celebrated. W Hotels' work culture is designed to spark imagination and curiosity while bringing the W experience to life for guests.
A hotel reservations specialist is needed to support the Beverage & Food Department with key aspects of day-to-day department activities including reservations, activations, reporting and administration. Responsibilities include managing phones in a professional manner according to brand guidelines, handling group enquiries, ensuring presence in front of house areas, building relationships with talent and clients, preparing proposals and contracts, coordinating VIP reservations, amenities and personalised letters, and conducting insider tours and familiarisation visits.
To succeed in this role, you will need:
- Experience in a similar role within a hotel environment
- Experience with OPERA property management system
- A can-do attitude and smart solutions
- Energised in a fast-paced environment
- Excellent grooming and presentation skills
We offer:
- Dry cleaning on work clothes
- Discounts on hotel rooms and food & beverage
- Training opportunities and recognition programs
- Wellbeing and mindfulness programs
- Employee Assistance Program
- 'Great places to work' certification
Boldly colouring outside the lines of luxury, W turns traditional notions on their head. Our irreverent attitude redefines revelry for the modern jet set. We share our guests' passions and provide insider access to what's new and what's next.
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