Hotel Reservation Coordinator

4 days ago

Brisbane, Queensland, Australia beBeeReservationsAgent Full time $50,000 - $65,000
Job Description

As a skilled professional, you will be responsible for managing bookings, coordinating reservations, and ensuring accurate inventory control. You will also respond to guest enquiries via phone or email within 24 hours and ensure consistent, clear communication with clients and internal teams.

Key Responsibilities:
  • Manage Bookings: Create and Coordinate reservations ensuring accurate setup, inventory control, and timely communication.
  • Customer Enquiries & Communication: Respond to guest enquiries via phone or email within 24 hours and ensure consistent, clear communication with clients and internal teams.
  • Sales & Upselling: Promote hotel facilities through tailored site inspections and build strong client relationships to drive repeat business and positive guest experiences.
  • Pre-Arrival Coordination: Prepare detailed group information sheets, generate BEOs, and brief relevant departments prior to group arrival.
  • Reservation Entry & Accuracy: Ensure timely and precise input of bookings and associated data into Opera (within 24 hours of confirmation).
  • Financial Administration: Manage payments, invoicing, prepayments, routing, chargebacks, gift vouchers, and adherence to terms and conditions for all group bookings.
  • Inventory Management: Monitor group inventory and potential business wash, ensuring optimal room allocation and availability across all channels.
  • Reporting & Forecasting: Compile reports such as Group Wash, Business Turndown, and 3-Month Forecasts for the Revenue Manager and General Manager.
  • Policy & Compliance: Adhere to company policies including EEO, workplace harassment, WHS, and privacy/confidentiality requirements at all times.
  • Team & Interdepartmental Coordination: Maintain strong communication across departments for group-related matters and promote positive team collaboration.
  • Training & Development: Participate in all required hotel training and departmental meetings to maintain high standards and professional growth.
  • Issue Resolution: Handle guest complaints and enquiries professionally, escalating complex issues to the Operations Manager when required.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Previous experience in hotel reservations, front office, or customer service roles (minimum 1 year preferred).
  • Familiarity with hotel systems, particularly Opera Cloud and ResaWeb,
  • Experience handling group bookings and coordinating room blocks is highly desirable.
  • Strong understanding of hotel operations, including room inventory, rate structures, and reservation policies.
  • Excellent communication skills (written and verbal) with a professional phone manner.
  • Strong administrative and organisational skills, with high attention to detail and accuracy.
  • Demonstrated ability to manage multiple tasks and priorities under pressure.
  • Proficient in Microsoft Office Suite: Outlook, Word and Excel.
  • A customer-first attitude with proven problem-solving and conflict-resolution skills.
Employee Benefits

We offer a range of benefits to our employees, including:

  • Staff discounts in the restaurant
  • Accor employee staff rates at any Accor property worldwide
  • Food and Beverage discounts at Accor outlets
  • Inner city location - public transport options at our door
  • Friendly and inclusive team
  • Growth and learning and development
Additional Information

This is a full-time position with a rare need to work Sundays and public holidays as required.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitality

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