Reservations Coordinator

6 days ago

Brisbane, Queensland, Australia beBeeCoordination Full time $60,000 - $80,000
Job Overview

We are seeking a highly skilled Reservations Coordinator to join our team. In this role, you will play a key part in managing bookings, coordinating room blocks, and ensuring accurate setup of reservations.

You will be responsible for handling customer enquiries via phone or email within 24 hours and providing consistent communication with clients and internal teams.

  • Booking Management:
  • Manage Bookings: Create and Coordinate reservations ensuring accurate setup, inventory control, and timely communication.
  • Reservation Entry & Accuracy: Ensure timely and precise input of bookings and associated data into Opera (within 24 hours of confirmation).

Additionally, you will prepare detailed group information sheets, generate BEOs, and brief relevant departments prior to group arrival.

The ideal candidate will have previous experience in hotel reservations, front office, or customer service roles (minimum 1 year preferred). Familiarity with hotel systems, particularly Opera Cloud and ResaWeb, is highly desirable.

Strong administrative and organisational skills, with high attention to detail and accuracy, are essential. The ability to manage multiple tasks and priorities under pressure, while maintaining a customer-first attitude, is also crucial.

Key Responsibilities:

  • Coordinating Room Blocks
  • Managing Customer Enquiries
  • Preparing Group Information Sheets
  • Generating BEOs
  • Briefing Relevant Departments

Requirements:

  • Hotel Reservations Experience
  • Familiarity with Hotel Systems
  • Excellent Communication Skills
  • Administrative and Organisational Skills

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