Maritime Customer Service Director

1 day ago


Melbourne, Victoria, Australia beBeeCustomerService Full time
Job Description

We are seeking a highly skilled and experienced Maritime Customer Service Director to join our team. In this role, you will be responsible for managing customer relationships, developing strategic plans to meet customer needs, and providing exceptional customer service.

Responsibilities
  • Manage customer relationships and develop strategic plans to meet customer needs
  • Provide exceptional customer service and resolve customer complaints in a timely and professional manner
  • Develop and implement processes to improve customer satisfaction and retention
  • Collaborate with internal stakeholders to ensure seamless delivery of customer services
  • Monitor and analyze customer feedback to identify areas for improvement
Requirements
  • Bachelor's degree in Business Administration, Marketing, or related field
  • Minimum 5 years of experience in customer service or sales
  • Proven track record of success in developing and implementing customer retention strategies
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and adapt to changing priorities
Benefits

We offer a competitive salary and benefits package, including:

  • Performance-based bonuses
  • Comprehensive health insurance
  • 401(k) matching program
  • Flexible paid time off policy
  • Opportunities for professional growth and development
Why Join Our Team?

We are a dynamic and innovative company that values our employees and is committed to their success. As a member of our team, you will have the opportunity to work with a talented and diverse group of professionals who share your passion for delivering exceptional customer service.



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