AO3 Housing Officer

2 days ago

Brisbane, Queensland, Australia TONI&GUY Australia Pty Ltd Full time

{"title": "AO3 Housing Officer - Client Service/Admin (Government Department)", "subtitle": "Temporary Role Available", "content": "We are seeking a customer-focused administrator to provide high-quality, person-centred social housing and housing assistance services to diverse clients. The successful candidate will have a background in community services and/or property management, with experience in assessing property applications, conducting client interviews, and making referrals to support service agencies. The role involves maintaining property waitlists, allocations, and vacancies, ensuring departmental compliance as the lessor in all tenancy arrangements. The Housing Officer will also assist with conducting visits to properties, investigating and facilitating the resolution of any tenancy disputes and complaints, monitoring and managing outstanding arrears, rent assessments, pay deductions, and refunds, and managing the maintenance of properties and conducting property inspections. The ideal candidate will have customer service experience, with a proven ability to build rapport, actively listen, demonstrate empathy, and de-escalate challenging customer interactions. They will also have previous administration experience in an office environment, with a proven ability to pick up new systems and technology quickly and navigate multiple applications and screens efficiently. The successful candidate will be a team player, with a positive attitude, and a willingness to adapt to change. They will also have a high level of accuracy and attention to detail, with fast and accurate keyboarding skills. The role is based at Buranda, and the casual hourly rate is $44.49 (plus super). The initial duration of the role is 2 months, however, there is a likelihood of extension based on business needs.", "requirements": ["Customer service experience with a proven ability to build rapport and de-escalate challenging customer interactions", "Previous administration experience in an office environment with a proven ability to pick up new systems and technology quickly", "Community Services and/or property management experience an advantage", "Proven experience and examples of managing your work effectively in a fast-paced, deadline-driven environment", "Willingness to adapt to change and work in a team environment", "High level of accuracy and attention to detail with fast and accurate keyboarding skills"]}

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