Concierge and Guest Services Associate

3 weeks ago


Adelaide, South Australia Stamford Hotels and Resorts Full time
Hotel Porter Job Description

Job Title: Hotel Porter

Job Type: Full-time

Location: Glenelg, South Australia

Job Description:

The Stamford Grand Adelaide is seeking a Hotel Porter to join our Front Office Team. As a Hotel Porter, you will be responsible for providing exceptional service to guests throughout their stay. Your primary duties will include securely parking guest cars, delivering bags and amenities in accordance with hotel policies, offering expert insight on hotel amenities and the surrounding local area, and acting as a front of house security advocate.

Responsibilities:

  • Parking guest cars and delivering bags and amenities
  • Providing expert insight on hotel amenities and the surrounding local area
  • Acting as a front of house security advocate
  • Ensuring operational efficiencies within the Front Office Team
  • Creating a seamless check-in/check-out service experience for guests

Requirements:

  • Customer service experience in a similar role is desirable
  • Excellent communication and organisational skills
  • Well-groomed and presentable
  • Thrives in a fast-paced, constantly moving environment and is able to multitask
  • Adaptable and able to problem-solve efficiently
  • Perform tasks with a focus on attention to detail and integrity
  • First Aid Trained (desirable)
  • Hold a full, unrestricted driver's license and be able to drive manual and automatic cars (as required)
  • Physical ability to perform manual handling tasks
  • Ability to work flexible roster in line with operational requirements (Sunday to Sunday)
  • Full unrestricted working rights in Australia

Culture and Benefits:

  • Discounted meals and beverages
  • Supplied meals during allocated shifts
  • Employee Assistance Program
  • Discounted onsite dry cleaning
  • Career growth opportunities
  • Discounted onsite car parking

How to Apply: Please submit a cover letter and resume. We thank you in advance for taking the time to apply for this exclusive role. Only shortlisted candidates will be contacted for an interview.



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