Bellhop

Ambassadors of exceptional service, Concierges are the face of Hilton Hotels, providing unparalleled Guest experiences throughout their stay. As a key point of contact, our Concierges are responsible for managing first impressions, ensuring every Guest feels valued and cared for.

Key responsibilities include:

• Responding promptly to Guest enquiries, providing information and advice on a wide range of topics
• Booking services for city tours, theatre tickets, restaurants, and other Guest requests
• Delivering and storing Guest luggage with care
• Staying current with hotel services, VIP requests, and special events
• Maintaining orderliness and safety in lobby and front door areas
• Providing support to Management in emergency situations
• Projecting a professional demeanor, prioritizing hospitality and Guest service
• Maintaining a clean, safe working area
• Adhering to policies and procedures when using front-of-house equipment and property management systems

What We're Looking For

We seek Concierges who embody Hilton's values, demonstrating:

• A positive attitude and excellent communication skills
• A commitment to delivering exceptional customer service
• Excellent grooming standards
• Flexibility in responding to diverse work situations
• Able to work independently and as part of a team
• Knowledge of the local area

Avoiding the need for prior Concierge experience in a hotel environment is an added advantage.