Customer Experience Ambassador
1 day ago
As Marriott Hotels, we are committed to delivering exceptional guest experiences. This is an exciting opportunity for a skilled and passionate Concierge Host to join our team.
Position Summary:
- You will be the face of the hotel, engaging with guests from arrival to departure and ensuring their stay is nothing short of amazing.
- Respond to guest enquiries for special arrangements or services, including transportation, reservations, and dry cleaning.
- Assist your Concierge team in operational tasks while supporting other front office associates.
- Be an expert on the hotel and surrounding area, anticipating guest needs and exceeding expectations.
- B build relationships with existing and new customers, driving repeat business and future bookings.
- Plan and execute team-building activities to foster a sense of community and recognition among associates.
- Ensure all guest requirements are met promptly and efficiently.
About You:
- A valid driver's license
- Relevant experience in a similar role
- Working rights in Australia
- A passion for escalating your career
- Self-motivation, drive, and energy in a fast-paced environment
Our Benefits:
- Exclusive staff discounts on food and beverage, as well as hotel rooms across the Marriott International portfolio
- Participate in our Life with the Works program, offering flexible working hours and locations, time off for personal pursuits, and paid leave during your birthday month
- Grow and develop with internationally recognized training programs and unlimited strategic development opportunities within the Marriott International group
- We care about your physical, emotional, and financial well-being through our Employee Assistance Program
- Enjoy Employee Referral Incentives and get paid for referring friends
- Join the largest hotel network in the world, committed to equality, diversity, and inclusivity
Maintaining a culture of hospitality excellence requires a collective effort. Our hotels prioritize the comfort and familiarity of our guests worldwide, striving to elevate the art of service at every turn.
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