Customer Service Liaison

3 weeks ago


Waterloo, Australia Winning Group Full time

Job Summary

We are seeking a skilled Customer Service Liaison to join our team at Winning Group. As a key member of our Service Liaison team, you will be responsible for providing exceptional customer service and support.

Key Responsibilities

  • Provide timely and effective support to customers via phone, email, and in-person interactions.
  • Work closely with 3rd party suppliers, manufacturers, and service agents to schedule and coordinate service calls.
  • Log service calls and maintain accurate customer service records.
  • Process returns, arrange refunds, and coordinate credits to ensure customer satisfaction.
  • Stay up-to-date with the latest product information and training to provide expert advice.

Requirements

  • Excellent verbal and written communication skills.
  • Ability to juggle multiple tasks and handle shifting priorities.
  • Strong computer skills and proficiency in various systems.
  • Proven problem-solving skills and a passion for delivering exceptional customer service.

What We Offer

  • A competitive annual salary of $58,000 + Super.
  • A permanent full-time position with a regular 9:00am - 5:00pm schedule.
  • A dynamic and supportive work environment with opportunities for growth and development.

Why Join Us

  • We are committed to promoting from within and offer opportunities for career advancement.
  • Our in-house Training Academy provides nationally accredited qualifications.
  • We offer a range of benefits, including retail discounts, travel deals, and wellness packages.

About Us

Winning Group is a growing company that values diversity and inclusion. We are committed to creating a vibrant community and welcome applications from people of culturally diverse backgrounds, people who identify as LGBTQlA+, people of Aboriginal and Torres Strait Islander origin, and people with disabilities.



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