Customer Service Team Member
3 weeks ago
Company Description
At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.
Job Description
Are you a people person who loves problem-solving and thrives in a fast-paced environment?
Do you have a knack for turning tricky situations into positive experiences?
If so, you might be just the person we’re looking for to join our Service Liaison team We’re all about making sure our customers are happy long after they’ve made a purchase, and we want someone who’s excited to be the friendly, go-to problem-solver when things don’t go as planned.
- You’ll be the first point of contact for customers, helping to diagnose any product issues and making sure they feel supported every step of the way.
- Work with 3rd party suppliers, manufacturers, and service agents to schedule and coordinate service calls, keeping everything running smoothly.
- Log service calls and keep detailed, accurate customer service records – because details matter
- Whether it's processing returns, arranging refunds, or coordinating credits, you’ll be the one ensuring customers get the solution they need.
- You’ll handle all customer emails and calls with confidence, responding in a friendly and timely manner to resolve their queries.
- Keep yourself up to date with the latest product info and training so you can provide the best possible advice.
Qualifications
- You've got top-notch verbal and written communication skills, making you a pro at connecting with customers and suppliers alike.
- You can juggle multiple tasks and handle shifting priorities like a pro, even when things get busy.
- You know how to build rapport, whether you’re helping a customer or working with suppliers.
- Strong computer skills are a must – you’ll be using a variety of systems to track and resolve issues.
- You’re a natural problem-solver who loves a challenge and always finds a way to get things done
Additional Information
- Annual salary $58,000 + Super.
- Permanent full-time 9:00am - 5:00pm
- Position located at HQ in Waterloo, NSW.
Benefits
- We’re all about promoting from within, and we’re a growing company. Where you start isn’t where you’ll finish
- Our in-house Training Academy offers nationally accredited qualifications (Cert III & Cert IV) so you can upskill and stay sharp.
- From retail discounts and travel deals to wellness packages and entertainment offers – we’ve got something for everyone
- Access to our employee assistance program (EAP) to ensure you’re supported in both your personal and professional life.
Discover our vibrant community and learn more about us at www.winninggroup.com.au/careers and follow us on Instagram and TikTok.
We're committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of culturally diverse backgrounds, people who identify as LGBTQlA+, people of Aboriginal and Torres Strait islander origin, and people with disabilities.
-
Customer Service Team Member
3 weeks ago
Waterloo, Australia Winning Group Full timeJob DescriptionAre you a people person who loves problem-solving and thrives in a fast-paced environment?Do you have a knack for turning tricky situations into positive experiences?If so, you might be just the person we’re looking for to join our Service Liaison team! We’re all about making sure our customers are happy long after they’ve made a...
-
Customer Experience Team Member
1 month ago
Waterloo, Australia Winning Group Full time**Company Description** At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative...
-
Customer Experience Team Member
3 weeks ago
Waterloo, Australia Winning Group Full timeCustomer Experience Team MemberAt Winning Group, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Team Member, you'll play a vital role in ensuring our customers have a legendary experience from start to finish.Key Responsibilities:Resolve Customer Issues: Respond to customer...
-
Customer Experience Team Member
1 month ago
Waterloo, Australia Winning Group Full timeCompany DescriptionAt Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative...
-
Customer Experience Team Member
2 weeks ago
Waterloo, Australia Winning Group Full timeAt Winning Group, we pride ourselves on delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Team Member, you will play a vital role in ensuring that all customers have a legendary experience from start to finish.Key Responsibilities:Respond to customer feedback and resolve any issues or concerns in a timely...
-
Customer Experience Team Member
3 weeks ago
Waterloo, Australia Winning Group Full timeAt Winning Group, we pride ourselves on delivering exceptional customer experiences. As a Customer Experience Team Member, you will play a vital role in ensuring that all customers have a legendary experience from start to finish when dealing with us.The role involves supporting customers to resolve any issues they may have with their products in a timely...
-
Customer Experience Team Member
4 days ago
Waterloo, Australia Winning Group Full timeCompany DescriptionAt Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative...
-
Customer Experience Team Member
2 weeks ago
Waterloo, Australia Winning Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Team as a Customer Experience Team Member. In this role, you will play a key part in ensuring that all customers have a legendary experience from start to finish when dealing with us.Key ResponsibilitiesRespond to Customer FeedbackRespond to all...
-
Customer Experience Team Member
3 weeks ago
Waterloo, Australia Winning Group Full timeAbout the Role:As a Customer Experience Team Member at Winning Group, you will play a vital role in ensuring that all customers have a legendary experience from start to finish. Your primary responsibility will be to support customers in resolving any issues they may have with their products in a timely and effective manner.Key Responsibilities:Respond to...
-
Customer Experience Team Member
1 month ago
Waterloo, Australia Winning Group Full timeJob DescriptionAs a Customer Experience Team Member, you will work to ensure that all customers have a legendary experience from start to finish when dealing with us. The role also consists of supporting customers to resolve any issues they may have with their products in a timely and effective manner.Responding to all feedback and quickly resolving any...
-
Customer Experience Team Member
2 weeks ago
Waterloo, Australia Winning Group Full timeAbout the RoleThe Customer Experience Team Member will be responsible for ensuring that all customers have a legendary experience from start to finish when dealing with us. This includes supporting customers to resolve any issues they may have with their products in a timely and effective manner.Key ResponsibilitiesResponding to all feedback and quickly...
-
Customer Experience Team Member
4 days ago
Waterloo, Australia Winning Group Full timeJob DescriptionAre you passionate about creating unforgettable experiences and turning customers into lifelong fans?We’re on the hunt for a Customer Experience Team Member who’s excited to be the voice of our brand, ensuring every customer interaction leaves a lasting impression. This isn’t just another customer service role – it’s your chance to...
-
Customer Service Representative
3 days ago
Waterloo, Australia at Sonder Full timeAbout the RoleAt Sonder, we're seeking a highly skilled Customer Support Specialist to join our Operations team. The ideal candidate will be responsible for delivering outstanding service to our customers and members, managing enquiries through various channels, and resolving customer complaints and technical issues.Key Responsibilities:Provide live support...
-
Customer Service Liaison
3 weeks ago
Waterloo, Australia Winning Group Full timeJob SummaryWe are seeking a skilled Customer Service Liaison to join our team at Winning Group. As a key member of our Service Liaison team, you will be responsible for providing exceptional customer service and support.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and in-person interactions.Work closely with 3rd...
-
Customer Service
3 months ago
Waterloo, Australia Allpress Espresso Full time**About Us** We exist for better days inspired by iconic flavour. It’s been three decades since Allpress set up their first independent coffee cart, buying a second-hand roaster and embarking on a bold entrepreneurial journey fueled by passion and the search for great flavour. Our little coffee cart helped introduce specialty coffee to New Zealand and...
-
Customer Service Assistant
3 days ago
Waterloo, Australia Winning Group Full timeJob DescriptionThe Winning Group is seeking a highly skilled Customer Support Consultant (Install) to join our national installation business. This role plays a critical part in the delivery of exceptional customer service and efficient support of administrative functions.Key Responsibilities:Answer phone and email inquiries from installers, customers, and...
-
Customer Service Liaison
1 week ago
Waterloo, Australia Winning Group Full timeCustomer Service LiaisonAt Winning Group, we pride ourselves on delivering exceptional customer experiences. As a Customer Service Liaison, you will be the first point of contact for customers, helping to diagnose product issues and ensuring they feel supported every step of the way.Key ResponsibilitiesDiagnose and resolve customer product issues in a timely...
-
Customer Service Representative
21 hours ago
Waterloo, Australia Winning Group Full timeAbout UsAt Winning Group, we're revolutionizing the online appliance market with our commitment to innovation and customer satisfaction.We've earned numerous prestigious retail awards for our excellence, solidifying our reputation as a trusted name in the industry.The RoleAs a Customer Support Consultant, you'll play a key role in providing exceptional...
-
Customer Service Liaison
1 week ago
Waterloo, Australia Winning Group Full timeKey Responsibilities:You will be the first point of contact for customers, helping to diagnose any product issues and providing support every step of the way.Work with 3rd party suppliers, manufacturers, and service agents to schedule and coordinate service calls, ensuring smooth operations.Log service calls and maintain accurate customer service records, as...
-
Customer Service Liaison
3 weeks ago
Waterloo, Australia Winning Group Full timeAt Winning Group, we're committed to delivering exceptional customer experiences. As a Customer Service Liaison, you'll play a vital role in ensuring our customers receive the support they need.Key Responsibilities:Provide timely and effective resolution to customer inquiries and issues.Collaborate with internal teams to resolve complex customer...