Service Liaison

4 months ago

Waterloo, Australia Winning Group Full time

**Company Description**
At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.

Our Service Liaison team members are responsible for providing an exceptional after sales service to ensure we retain our customers for life.
- Liaise with customers to diagnose operational issues with their product.
- Log all service calls and accurately update all customer service records.
- Coordinate and book service calls for customers by liaising with third suppliers such as manufacturers,suppliers and service agents.
- Liaise with Finance and/or Order Management to process any credits, refunds or sales returns on faulty products.
- Keep up to date with new and existing product knowledge through regular training.

**Qualifications**
- Excellent verbal and written communication skills.
- Ability to work efficiently under pressure and adapt to changing priorities.
- Ability to build rapport with customers and suppliers.
- Strong computer skills.
- Excellent problem solving skills and a can do attitude

**Additional Information**
- Permanent full-time 9:00am - 5:00pm
- Position located at HQ in Waterloo, NSW.

**Benefits**
- Exciting career advancement opportunities await as we are a rapidly growing company that values promoting from within our talented team
- Our in-house Training Academy provides ongoing training (incl. nationally accredited Cert III and Cert IV) and development opportunities, ensuring that our employees have the chance to enhance their skills and knowledge.
- Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services. From retail and dining to travel, entertainment, wellness, gym and more.
- Access to an employee assistance program (EAP).
- In the spirit of reconciliation, Winning Group acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today._

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