Customer Support Specialist

3 weeks ago

Waterloo, Australia Appliances Online Full time

Customer Support Consultant Role Overview

The Customer Support Consultant position at Appliances Online involves delivering exceptional customer service by responding to customer inquiries via phone, email, and live chat. The focus is on meeting weekly service and sales Key Performance Indicators (KPIs).

Key Responsibilities:

  • Provide in-depth knowledge of products and services to customers, ensuring a memorable experience.
  • Meet weekly KPIs for calls, chats, revenue, and customer satisfaction to receive bonuses.
  • Effectively handle escalations by directing customers to suitable solutions.
  • Act as a liaison between customers and manufacturers, fostering meaningful relationships.
  • Participate in daily training to enhance product knowledge and streamline processes.

Requirements:

  • Australian Permanent Unrestricted Working Rights.
  • Sales experience with a customer-centric approach and target achievement.
  • Background in customer service, retail, or sales is preferred.
  • Familiarity with electronics and whitegoods is a plus, but not essential.
  • Excellent written and verbal communication skills.
  • Commitment to delivering top-notch customer service.
  • Self-motivation and ability to work independently when needed.
  • Comfort with computers and willingness to learn new technology.
  • Strong interpersonal skills for building relationships.
  • Attention to detail.

Work Arrangements:

  • Permanent full-time or part-time (minimum 4 days, Monday, Wednesday, Friday, and Saturday) positions.
  • Available shift patterns: 8:00am - 4:30pm, 8:30am - 5:00pm, or 9:30am - 6:00pm.
  • Competitive salary, superannuation, bonuses, penalty rates, and overtime (OTE On Target Earnings $70,000+).
  • Dog-friendly workplace.
  • Weekly breakfast BBQ, lunch provision during sales periods, Friday festivities, and raffles.

Benefits:

  • Opportunities for career advancement in a rapidly growing company that values internal promotions.
  • In-house Training Academy providing ongoing training and development opportunities, including nationally accredited Cert III and Cert IV.
  • Experience Winning Perks with exclusive discounts, deals, and savings on various products and services.
  • Access to an employee assistance program (EAP).

Discover our vibrant community and learn more about us at www.winninggroup.com.au or follow us on Instagram and TikTok.

In the spirit of reconciliation, Winning Group acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea, and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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