Customer Support Consultant: Deliver Exceptional Service

7 hours ago


Waterloo, Australia Appliances Online Full time
About the Role

We are seeking a highly skilled Customer Support Consultant to join our team at Appliances Online. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, email, and live chat.

Salary and Benefits

The successful candidate will receive a competitive salary plus superannuation, bonuses, penalty rates, and overtime (OTE On Target Earnings $70,000+). Our supportive and fun office atmosphere offers amenities such as a pool table, table tennis, a fully stocked kitchen with snacks, and much more. We also offer dog-friendly workplaces, weekly breakfast BBQs, lunch provided during sales periods, Friday festivities, and access to our employee assistance program (EAP).

Job Description
  • We wow our customers with exceptional knowledge of products and services, making every interaction memorable.
  • We smash weekly goals by hitting KPIs like a pro, calls, chats, revenue, and customer satisfaction.
  • We handle escalations like pros, directing them to the best solutions.

Our customer service consultants must have permanent unrestricted Australian working rights, sales experience with a customer focus and hitting targets, preferably some background in customer service, retail, or sales. It's a plus if you know about electronics and whitegoods but not a must. Great communication skills, both written and verbally, are essential. We're committed to giving customers top-notch service.

Requirements and Qualifications
  • You must have a proven track record of delivering exceptional customer service.
  • You must have strong communication and problem-solving skills.
  • You must be self-driven and able to work independently when needed.
  • You must be comfortable with computers and open to learning new technology.
Additional Information

This is a permanent full-time role or part-time (min 4 days) position. Shift patterns available include 6:30am to 3:00pm, 8:30am to 5:00pm, 9:30am to 6:00pm & 2:30pm to 11:00pm. We promote from within and offer nationally accredited qualifications through our in-house Training Academy. We also offer retail discounts, travel deals, wellness packages, and entertainment offers to all employees.



  • Waterloo, Australia Winning Appliances Full time

    Company DescriptionAt Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative...


  • Waterloo, Australia Appliances Online Full time

    {"title": "Customer Support Consultant Role Overview", "subtitle": "Provide exceptional customer service as a Customer Support Consultant", "content": "The Customer Support Consultant role is a dynamic opportunity to deliver outstanding customer service and support to our clients\. As a Customer Support Consultant, you will be the primary point of contact...


  • Waterloo, Australia Appliances Online Full time

    Job DescriptionThe Customer Support Consultant position entails answering real-time inbound customer enquiries via phone, email, and live chat to provide exceptional customer service, with a focus on meeting weekly service and sales KPIs.Wow our customers with exceptional knowledge of products and services. Make every interaction memorable.Smash weekly goals...


  • Waterloo, Australia Appliances Online Full time

    Job DescriptionThe Customer Support Consultant position entails answering real-time inbound customer enquiries via phone, email, and live chat to provide exceptional customer service, with a focus on meeting weekly service and sales KPIs.Wow our customers with exceptional knowledge of products and services. Make every interaction memorable.Smash weekly goals...


  • Waterloo, Australia Appliances Online Full time

    Job DescriptionThe Customer Support Consultant position entails answering real-time inbound customer enquiries via phone, email, and live chat to provide exceptional customer service, with a focus on meeting weekly service and sales KPIs.Wow our customers with exceptional knowledge of products and services. Make every interaction memorable.Smash weekly goals...


  • Waterloo, Australia Winning Appliances Full time

    Company DescriptionAppliances Online transformed the online appliance market in the early 2000s and has maintained its position as an industry leader ever since. As Australia’s largest online appliance retailer, we continue to set the standard for innovation and customer satisfaction. Our commitment to excellence has earned us numerous prestigious retail...


  • Waterloo, Australia Winning Appliances Full time

    Company DescriptionAppliances Online transformed the online appliance market in the early 2000s and has maintained its position as an industry leader ever since. As Australia’s largest online appliance retailer, we continue to set the standard for innovation and customer satisfaction. Our commitment to excellence has earned us numerous prestigious retail...


  • Waterloo, Australia Appliances Online Full time

    Customer Support Consultant RoleThe Customer Support Consultant position involves delivering exceptional customer service through various communication channels, ensuring a high level of customer satisfaction. Key responsibilities include responding to customer inquiries, resolving issues efficiently, and providing product knowledge to meet customer...


  • Waterloo, Australia Winning Services Full time

    **Company Description** The Winning Group isn't just a retail business as you might know us; we are a leading technology and logistics company and a premium retailer. We are a multi-award winning fourth generation Australian family owned business, whose entities include Winning Appliances, Appliances Online, Winning Services, Home Clearance and...


  • Waterloo, Australia Winning Group Full time

    {"title": "Customer Support Consultant", "description": "Job SummaryWe are seeking a highly skilled Customer Support Consultant to join our team at Winning Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, email, and live chat.Key ResponsibilitiesProvide timely and...


  • Waterloo, Australia Winning Appliances Full time

    {"title": "Customer Support Consultant", "description": "Job SummaryWe are seeking a highly skilled Customer Support Consultant to join our team at Winning Appliances. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, email, and live chat.Key ResponsibilitiesProvide timely and...


  • Waterloo, Australia Appliances Online Full time

    {"title": "Customer Support Consultant", "description": "Job SummaryWe are seeking a highly skilled Customer Support Consultant to join our team at Appliances Online. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and live chat.Key...


  • Waterloo, Australia Appliances Online Full time

    {"title": "Customer Support Consultant", "description": "Job SummaryWe are seeking a highly skilled Customer Support Consultant to join our team at Appliances Online. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and live chat.Key...


  • Waterloo, Australia Winning Appliances Full time

    {"title": "Customer Support Consultant", "description": "Job SummaryWe are seeking a highly skilled Customer Support Consultant to join our team at Winning Appliances. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, email, and live chat.Key ResponsibilitiesProvide timely and...


  • Waterloo, Australia Winning Appliances Full time

    At Winning Appliances, we're committed to delivering exceptional customer experiences. As a Customer Support Consultant, you'll play a vital role in ensuring our customers receive top-notch service.Key Responsibilities:Provide real-time support to customers via phone, email, and live chat.Meet weekly service and sales KPIs, with a focus on delivering...


  • Waterloo, Australia Winning Group Full time

    Company DescriptionThe Winning Group isn't just a retail business as you might know us; we are a leading technology and logistics company and a premium retailer. We are a multi-award winning fourth generation Australian family owned business, whose entities include Winning Appliances, Appliances Online, Winning Services, Home Clearance and...


  • Waterloo, Australia Winning Services Full time

    Job DescriptionReporting into the Operations Support Manager and Customer Support & Admin Team Leader, the Customer Support Consultant (Install) is responsible for the provision of exceptional customer service and efficient support of administrative functions for the national Winning Services Installation business. These functions are the key toseamless...


  • Waterloo, Australia Appliances Online Full time

    Role OverviewThe Customer Support Consultant role involves delivering exceptional customer service by responding to real-time customer inquiries via various channels. Key responsibilities include meeting service and sales targets, escalating complex issues, and building strong relationships with customers.Key ResponsibilitiesProvide outstanding customer...


  • Waterloo, Australia Appliances Online Full time

    **Company Description** At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative...


  • Waterloo, Australia Winning Appliances Full time

    At Winning Appliances, we're committed to delivering exceptional customer experiences. As a Customer Support Consultant, you'll play a vital role in achieving this goal.Key Responsibilities:Provide top-notch customer service via phone, email, and live chat, ensuring a seamless experience for our customers.Meet weekly service and sales KPIs, driving business...