Customer Support Consultant: Deliver Exceptional Service
7 hours ago
We are seeking a highly skilled Customer Support Consultant to join our team at Appliances Online. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, email, and live chat.
Salary and BenefitsThe successful candidate will receive a competitive salary plus superannuation, bonuses, penalty rates, and overtime (OTE On Target Earnings $70,000+). Our supportive and fun office atmosphere offers amenities such as a pool table, table tennis, a fully stocked kitchen with snacks, and much more. We also offer dog-friendly workplaces, weekly breakfast BBQs, lunch provided during sales periods, Friday festivities, and access to our employee assistance program (EAP).
Job Description- We wow our customers with exceptional knowledge of products and services, making every interaction memorable.
- We smash weekly goals by hitting KPIs like a pro, calls, chats, revenue, and customer satisfaction.
- We handle escalations like pros, directing them to the best solutions.
Our customer service consultants must have permanent unrestricted Australian working rights, sales experience with a customer focus and hitting targets, preferably some background in customer service, retail, or sales. It's a plus if you know about electronics and whitegoods but not a must. Great communication skills, both written and verbally, are essential. We're committed to giving customers top-notch service.
Requirements and Qualifications- You must have a proven track record of delivering exceptional customer service.
- You must have strong communication and problem-solving skills.
- You must be self-driven and able to work independently when needed.
- You must be comfortable with computers and open to learning new technology.
This is a permanent full-time role or part-time (min 4 days) position. Shift patterns available include 6:30am to 3:00pm, 8:30am to 5:00pm, 9:30am to 6:00pm & 2:30pm to 11:00pm. We promote from within and offer nationally accredited qualifications through our in-house Training Academy. We also offer retail discounts, travel deals, wellness packages, and entertainment offers to all employees.
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