Customer Service Operations Specialist

6 hours ago


Waterloo, Australia Winning Services Full time

Job Overview:

This is a permanent full-time position based in Danks Street, Waterloo NSW. The successful candidate will work Monday to Friday with flexible start and finish times.

Key Responsibilities:

  • Provide exceptional customer service through phone and email inquiries for Installers, Customers, and Sales teams.
  • Efficiently manage installation orders in Navision ERP, ensuring seamless communication between Winning Group Sales teams, the DC, Installation teams, and Customers.
  • Coordinate with State Install Managers to schedule and rebook installations, maintaining accurate records of orders, invoices, and inventory for audits.
  • Process changes and special requests, upholding high standards of customer service.
  • Record stock and resource movements (receipts, dispatch, returns) in Navision, collaborating with teams to resolve outstanding returns/SROs.
  • Resolve customer queries or escalate as needed.

Requirements:

We are seeking a highly organized and detail-focused individual with excellent written and verbal communication skills. The ideal candidate will have strong data entry skills and experience with ERP systems.

Skills and Qualifications:

  • 3+ years of experience in customer support/administration.
  • Proficient in Word, Excel, and Email or Google Suite.
  • Professional, customer-focused, and committed to quality service.
  • Strong time management and ability to meet deadlines.
  • Accurate data entry and record keeping.
  • Team player, able to work independently.

Benefits:

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience. In addition, we provide exciting career advancement opportunities, an in-house Training Academy, and access to an employee assistance program.

About Us:

Winning Services is a rapidly growing company that values promoting from within our talented team. We are dedicated to supporting your growth and helping you become the best you can be.



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