Service Delivery Coordinator
1 week ago
Bupa Aged Care is a leading provider of high-quality care services, committed to helping people live longer, healthier, happier lives.
Salary
The estimated annual salary for this role is $95,000 - $105,000 depending on experience and qualifications.
Job Description
In this key leadership position, you will play a critical role in ensuring the successful delivery of Bupa's Additional Services program within our care homes. As the Service Delivery Coordinator, you will be responsible for coaching and supporting administrative teams in maintaining and executing the program effectively. This includes leading sales and marketing efforts, monitoring resident satisfaction, maintaining compliance, managing third-party vendors, and providing training and education to general managers and customer service consultants.
Key Responsibilities:
- Lead Additional Services Sales & Marketing within the care home
- Monitor resident satisfaction with the Additional Services program
- Maintain Additional Services Compliance with the care home
- Manage Third Parties and Vendors delivering Additional Services Products
- Maintain/update support resources and processes
Required Skills and Qualifications
To succeed in this role, you will need:
- Previous experience in a Customer Service or Sales role
- A proven track record of achieving set targets
- Excellent communication skills
- Demonstrated ability to contribute as a member of a high-performing team
- Strong interpersonal and relationship management skills
Benefits
We offer a range of benefits to support your career growth and wellbeing, including:
- A supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Flexible working arrangements
- Discounts on Bupa products
Others
We are an equal opportunity employer, committed to promoting diversity and inclusion in the workplace. We encourage applications from individuals who share our values and commitment to delivering exceptional care services.
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