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Service Delivery Coordinator

1 month ago

Sydney, New South Wales, Australia Assetlink Full time

About Assetlink:

We are a leading Australian facilities services provider with over 25 years of experience, serving more than 1200 customers nationwide. Our expertise spans standalone cleaning and security services or tailored integrated solutions, supporting businesses to manage their assets and operations in various sectors.

Job Summary:

We seek a dedicated Service Delivery Coordinator to join our team at the Sydney CBD client site. As a key member of our Concierge team, you will be responsible for creating exceptional experiences for team members, members, board, executives, and guests by providing seamless support for events, community activations, tech hubs, and facilities.

This is a full-time role, working Monday to Friday from 8am-4pm, offering a dynamic work environment and opportunities for professional growth and development.

Main Responsibilities:

  • Manage front-of-house services, including meeting room bookings, catering requests, and concierge supplies effectively.
  • Handle courier requests, deliveries, and mail distribution efficiently, ensuring timely completion.
  • Support event execution with layout, setup, and breakdown activities, guaranteeing seamless delivery.
  • Assist with onboarding and offboarding activities, including building inductions and access card management.
  • Maintain high standards of customer service and satisfaction through effective communication and problem-solving.
  • Monitor and manage office supplies and uniform inventory, ensuring adequate stock levels and timely reordering as necessary.
  • Assist in implementing and communicating emergency procedures, ensuring all team members and guests are informed and prepared.

Requirements:

  • Excellent Communication Skills: Develop well-written and verbal communication skills, enabling effective interactions with diverse groups.
  • Strong Interpersonal Skills: Showcase a friendly, pleasant, and outgoing demeanor, building positive relationships and handling difficult situations diplomatically.
  • Attention to Detail: Demonstrate a high level of accuracy and attention to detail in managing tasks and processes.
  • Organisational Skills: Exhibit ability to manage multiple tasks efficiently and prioritize workload effectively.
  • Professional Presentation: Maintain a well-groomed and professional appearance, showcasing excellent personal presentation skills.
  • Positive Attitude: Display a motivated and positive approach to the role, willing to support and improve processes.
  • Technical Proficiency: Possess basic computer skills, particularly in Microsoft Word, Excel, PowerPoint, and Outlook, as well as familiarity with internal systems.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • Competitive salary package, estimated around $65,000 - $80,000 per annum, commensurate with experience.

About Us:

Assetlink is committed to maintaining, growing, and supporting a diverse and inclusive culture, seeking and promoting diversity within each work site. We welcome applications from diverse community groups, ages, and abilities, including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities, women, and other diversity groups.