Process Optimization Specialist
3 days ago
At Auto & General, we provide exceptional products and services to safeguard our customers in their time of need. Our range of general insurance products protects customers on the road, at home, and on holiday with various car, motorcycle, home, contents, pet products, as well as roadside assistance, travel, and life insurance.
Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community, and each other. We're committed to being Australia's best insurer, and we're always on the lookout for talented, passionate individuals who can help us achieve our goal.
The RoleThe Process Optimization Specialist will be responsible for mapping critical processes and procedures across Auto & General. This role will support the identification and documentation of business processes by working with stakeholders across the business to input, review, and sign off on processes.
The ideal candidate will have proven skills, an understanding of process mapping techniques and technologies, and knowledge of the insurance industry. This role is based in our Toowong Head Office and may require occasional travel to our North Lakes and Kawana office, as required.
Key Responsibilities- Work with senior team members and managers to coach stakeholders to consistently develop process flows and support a collaborative and supportive team culture.
- Process mapping: Support the development of a consistent and efficient way of mapping processes, storing processes, and updating processes across A&G. Identify and flag interdependencies between functions and divisions to the manager.
- Process optimization: Support the identification of inefficiencies or bottlenecks that may exist between functions and propose remedial paths forward and flag with your manager. Drive process improvements that align with overall business objectives.
- Obligations and controls: Work with Risk and Compliance colleagues to identify obligations associated with process steps and document corresponding controls.
- Stakeholder management: Interact frequently with managers, subject matter experts, across the business, to obtain input, provide status updates, and provide feedback to the manager to drive conversations regarding process improvements.
- Project management: Contribute to the development of timelines of process mapping milestones that includes prioritization and resourcing, and manage against a project plan.
- A minimum of 3 years of experience in process mapping, process improvement, or business analysis.
- Intermediate knowledge of BIC. Although strong experience with Visio or Lucid Charts would be considered.
- Team-focused attitude, ability to learn new systems quickly, experience of working to deadlines in a change-driven environment, and the ability to work autonomously while maintaining focus.
- Knowledge of operational risk management, linkages between obligations, and mapping controls. Experience of working within a 3 LoD model and understanding the interdependencies from a business process perspective.
- (Preferred) A Bachelor's degree in a business, commerce, or technology-related field.
- (Preferred) An understanding of the general insurance industry.
- Location: Our office is conveniently based in Toowong Village shopping centre - a city-fringe location with access to retail, restaurants, various parking options, and public transport.
- Extra leave: Enjoy additional leave days on us. You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave: We support our new parents with paid parental leave and other benefits.
- Workplace giving: If you're passionate about a cause, then we are too - we offer workplace giving and we'll dollar match your donations to registered charities.
- Development opportunities: We're championing your development with internal programs and access to a wide range of online courses.
- Employee discounts: You'll receive discounts on Budget Direct insurance products.
- Reward and recognition: We reward high performance with employee recognition, reward, and incentive schemes.
- Onsite facilities: There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get social: Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events across each of our sites.
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