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Process Mapping and Improvement Manager
2 months ago
At Auto & General, we strive to provide exceptional products and services that safeguard our customers in times of need. Our diverse range of general insurance products protects customers on the road, at home, and on holiday, including car, motorcycle, home, contents, pet, roadside assistance, travel, and life insurance.
Our culture of 'high performance with high integrity' underpins our values and guides our interactions with customers, the community, and each other. We're committed to being Australia's best insurer, and we're always seeking talented, passionate individuals who can help us achieve this goal.
The RoleThe Process Mapping and Improvement Manager will lead a team responsible for mapping critical processes and procedures across Auto & General. This role will identify and document business processes, collaborate with stakeholders to input, review, and sign off on processes. The ideal candidate will possess proven people management skills, a deep understanding of process mapping techniques and technologies, and a solid knowledge of the insurance industry.
Key Responsibilities- Team Leadership: Lead and coach a team of process mappers to consistently develop process flows, fostering a collaborative and supportive team environment.
- Process Mapping: Develop a consistent and efficient way of mapping processes, storing processes, and updating processes across Auto & General, identifying interdependencies between functions and divisions.
- Process Optimization: Identify inefficiencies or bottlenecks that may exist between functions and propose remedial paths forward, working towards process improvements that align with overall business objectives.
- Obligations and Controls: Collaborate with Risk and Compliance colleagues to identify obligations associated with process steps and document corresponding controls.
- Stakeholder Management: Interact frequently with Executives, Managers, SMEs, across the business, to obtain input, provide status updates, and drive conversations regarding process improvements.
- Project Management: Develop a timeline of process mapping milestones, including prioritization and resourcing, and manage against a project plan.
- A minimum of 7-10 years of experience in process mapping, process improvement, or business analysis.
- Advanced knowledge of BIC (process mapping tool) or similar tools like Visio or Lucid Charts.
- Team Leader experience, with a demonstrable commitment to identifying talent, building capabilities, and motivating team members to achieve shared outcomes.
- A hands-on, team-focused attitude, ability to learn new systems quickly, experience of working to deadlines in a change-driven environment, and the ability to work autonomously while maintaining focus.
- Knowledge of operational risk management, linkages between obligations, and mapping controls, with experience of working within a 3 LoD model and understanding interdependencies from a business process perspective.
- Preferred: A Bachelor's degree in a business, commerce, or technology-related field.
- Preferred: An understanding of the General Insurance industry.
