Change Management Specialist

1 week ago

Toowong, Queensland, Australia Auto & General Full time
About Us

Auto & General is a leading provider of insurance products and solutions, dedicated to safeguarding the future of our customers. Our multi-award-winning brand, Budget Direct, offers a range of general insurance products that protect customers' most valued possessions.

Our Culture

We value a culture of 'high performance with high integrity,' which underpins our values and the way we interact with our customers, the community, and each other. We're committed to being Australia's best insurer.

The Role

As a Change and Communication Analyst in the Partnerships & Alliances team, you'll use technical knowledge and subject matter expertise to understand business, technical issues, and how changes impact Auto & General and our partners. You'll be skilled at understanding causes and effects of changes throughout the business.

Key Responsibilities
  • Support the team in delivering effective organizational change management that facilitates sustainable change, timely communication, and on-time delivery of requirements to meet Auto & General business-wide changes.
  • Manage the development of change strategies and supporting plans to ensure stakeholders and partners are fully consulted and involved in the change.
  • Develop and own stakeholder matrices to support approvals and record stakeholder activity.
  • Develop and execute change, partner communications, dashboards, and engagement activities.
  • Support delivery teams across Auto & General in clearly articulating, assessing, and implementing business ideas related to operational process improvements, strategic project delivery, and support of BAU activities.
  • Work closely with subject matter experts and/or business representatives to analyze and understand business needs, expectations, and constraints.
  • Translate, elaborate, and document business outcomes for various audiences, including the articulation of partner needs and how this aligns with the Partnership and Alliances strategy.
  • Conduct stakeholder analysis and change impact assessments, including 'as is' and 'to be' business process/impacts and change readiness assessments.
  • Support optimal achievement of planned change and reform benefits for key departmental and divisional change programs and projects.
  • Contribute to the development of materials for project communications, engagement, and education by ensuring that business changes and impacts are identified and understood.
  • Contribute to the identification and execution of business engagement activities to improve awareness and commitment to project initiatives for Partnerships and Alliances.
  • Create and maintain technical, process, and procedural knowledge base content relating to the Partnerships and Alliances business.
Requirements
  • Demonstrated ability to effectively engage stakeholders at all levels of the organization.
  • Excellent communication skills, both written and verbal.
  • Confidence in decision-making ability.
  • Analytical skills and a high level of problem-solving.
  • Excellent attention to detail.
  • Ability to prioritize and coordinate activities collaboratively across departments for best business outcomes.
Desirable
  • Tertiary qualifications or equivalent experience in change management or people-related fields.
  • Understanding of the factors that influence claims cost, effectiveness, and service delivery.
  • Experience in managing external suppliers.

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