Hotel Operations Director

2 days ago


Gold Coast, Queensland, Australia beBeeService Full time $73,359 - $85,000
Job Overview

This is a leadership role in the hospitality sector, responsible for managing and supervising teams across multiple hotels on the Gold Coast.

Key Responsibilities:
  • Provide guidance and support to front office staff.
  • Coordinate team workflow to ensure efficient operation of the front office.
  • Deliver exceptional customer service to guests.
  • Assist with guest inquiries and complaints.
  • Conduct regular floor checks and maintain high standards of cleanliness.
As a Hotel Service Manager, You Will:
  • Be responsible for leading and developing a high-performing team.
  • Ensure effective communication between departments and teams.
  • Maintain high standards of quality and customer satisfaction.
  • Work closely with other managers and teams to achieve business objectives.
Requirements
  • Leadership experience in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and manage multiple tasks.
  • Strong problem-solving and analytical skills.
  • Knowledge of hospitality industry practices and procedures.


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