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Hotel Operations Director

3 weeks ago

Gold Coast, Queensland, Australia beBeeGuestService Full time $60,000 - $80,000
Front Office Manager">

The Front Office Manager plays a crucial role in ensuring seamless guest experiences. This leadership position oversees the coordination of guest services, team management, and front office administration.

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  • Manage daily banking procedures, handle guest check-in and check-out processes, process bookings, and maintain the property management system with precision and accuracy.">
  • Process rent receipts, generate invoices, track payments accurately, prepare reports, manage staff rosters, and coordinate inventory and supply orders efficiently.">
  • Liaise with suppliers and respond professionally to reviews, enquiries, and communication with poise and professionalism.">
">Requirements">

This role requires a proven leader with experience in front office leadership within a busy hotel or resort environment.

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  • Strong financial and business acumen, with the ability to manage budgets effectively, monitor revenue, and meet performance targets is essential.">
  • A proactive, solutions-focused mindset and calm leadership style are required to excel in this role.">
  • Excellent communication and interpersonal skills, with the ability to champion brand standards and promote exceptional guest service.">
">Benefits">

As the Front Office Manager, you will be part of a supportive workplace culture that values employee growth and development.

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  • Enjoy a dynamic and fast-paced work environment with opportunities to develop your skills and contribute to memorable experiences for our guests.">
  • Work collaboratively with a diverse team of professionals who share a passion for delivering exceptional service and creating lasting impressions.">
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