Mid-Market Partnerships Manager

7 days ago

Sydney, New South Wales, Australia Square Full time

Company Overview

Square, established in 2009, has transformed the way businesses operate by providing innovative financial solutions. With a mission to empower individuals and businesses alike, Square offers a diverse range of products designed to simplify financial transactions and enhance user experience. Our commitment to fostering a culture of creativity and collaboration is evident in our global workforce, which thrives in both office and remote settings.

Role Overview

As a Relationship Manager focused on Mid-Market clients, you will be instrumental in nurturing and expanding our strategic partnerships within a designated portfolio of merchants. Your goal will be to surpass profitability objectives for both Square and our partners.

We seek a professional who can effectively manage a business segment within Square's operations. You will spearhead the development and execution of vertical strategies, driving growth and identifying opportunities for best practices that can be implemented across the organization.

Key Responsibilities:

  • Cultivate and enhance long-term, profitable partnerships that benefit our Merchants, Customers, and Square. You will focus on sustainable business growth from revenue generation to unit economics.
  • Engage with C-level executives and manage stakeholder relationships. This position requires adeptness in leading and managing intricate partnerships while fostering advocacy.
  • Collaborate with senior stakeholders across Square's global operations to ensure localized engagement for your portfolio of merchants.
  • Oversee a complex portfolio, driving the development and analysis of its performance. You will negotiate and implement multi-year account strategies alongside our strategic partners, refining pricing and contract renewal processes to establish clear ROI models.
  • Execute a proactive growth strategy aimed at increasing merchant usage, satisfaction, and revenue across existing contracts and new opportunities.
  • Develop and enhance our Merchant Value proposition, both in-store and online. Establish effective marketing practices and expansion strategies with partners while monitoring performance metrics.
  • Identify and promote best practices across various domains, including Operations, Risk Management, Staff Training, Visual Merchandising, and Marketing initiatives.
  • Advocate for Merchants within Square, fostering cross-functional collaboration across Sales, Marketing, Product, Legal, Risk, and Operations to ensure our offerings meet and exceed expectations.

Qualifications:

  • Proven experience in a client-facing Sales, Account Management, or Customer Success role.
  • Bachelor's degree in a relevant discipline.
  • Exceptional relationship management skills, capable of navigating complex stakeholder dynamics.
  • Experience in eCommerce or a startup environment with global reach is highly valued.
  • Proficiency in planning, people management, reporting, and profitability analysis.
  • Background in B2B sales.
  • Ability to manage a complex portfolio while achieving outstanding results.
  • Demonstrated track record of identifying and capitalizing on opportunities.
  • Experience in program and project management is advantageous.
  • History of developing Go-to-Market strategies that yield significant results and scalability.
  • A commitment to integrity, making decisions that benefit all stakeholders, and an enthusiasm for shaping the future.

Additional Information

Square is dedicated to building an inclusive economy where all customers have equal access to opportunities. We uphold these values in our workplace and are proud to be an equal opportunity employer. We evaluate all employees and job applicants based solely on the core competencies required for the role, without regard to any legally protected class.

We strive to provide a fair and inclusive interview experience, offering reasonable accommodations to disabled applicants throughout the recruitment process. We encourage candidates to communicate any required accommodations confidentially.

Benefits

Our global benefits package is designed to support your well-being and success, including:

  • Comprehensive healthcare coverage
  • Retirement savings plans
  • Employee Stock Purchase Program
  • Wellness initiatives
  • Paid parental leave
  • Generous paid time off
  • Learning and development resources

Square is a global technology company focused on financial services, encompassing various brands that provide tools to enhance economic access for all.

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