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Customer Service Resolution Specialist
4 weeks ago
This is a key position within the Department of Transport and Planning, where you will play a vital role in ensuring that road user feedback is responded to in a timely manner.
The ideal candidate will have experience in customer service, with excellent communication skills and the ability to exercise professional judgment when responding to external enquiries.
You will also be responsible for exercising critical thinking and problem-solving skills to resolve issues effectively, working collaboratively with others to achieve team goals.
With a strong focus on delivering high-quality outcomes, you will contribute to innovation and continuous improvement by identifying opportunities for service improvement and implementing changes as needed.
