Complaint Resolution Manager

3 weeks ago


Melbourne, Victoria, Australia Optus Full time
Job Overview

The Customer Resolution Expert role at Optus involves managing and investigating customer complaints, providing thorough and accurate investigations, and offering creative resolutions that align with relevant codes, regulations, and legislation. You will work closely with customers in financial hardship to develop feasible payment plans and ensure compliance with company rules and policies.



  • Melbourne, Victoria, Australia Allianz Australia Full time

    At Allianz Australia, we are seeking an experienced Dispute Resolution Specialist to join our team. In this role, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies and procedures. You will engage with stakeholders across various areas of General Insurance, including Property, Motor, Commercial,...

  • Complaints Manager AU

    2 weeks ago


    Melbourne, Victoria, Australia Allianz Australia Full time

    We are looking for a highly skilled Complaints Manager AU to join our team at Allianz Australia. In this role, you will be responsible for managing and resolving customer complaints in accordance with external dispute guidelines, policies and procedures.You will engage with stakeholders across various areas of General Insurance, including Property, Motor,...


  • Melbourne, Victoria, Australia Gallagher Bassett Full time

    Company OverviewGallagher Bassett is a leading Third Party Administrator (TPA) in Australia, with five offices located in Adelaide, Perth, Brisbane, Melbourne, and Sydney. We employ over 800 staff and have a strong focus on customer service and claims management.About the RoleWe are seeking an experienced Claims Resolution Specialist to join our team. As a...


  • Melbourne, Victoria, Australia Allianz Australia Full time

    Allianz Australia is seeking a highly experienced General Insurance Professional to join our team. In this role, you will be responsible for providing expert advice and guidance on general insurance matters, including dispute resolution.You will engage with stakeholders across various areas of General Insurance, including Property, Motor, Commercial, and...


  • Melbourne, Victoria, Australia Optus Full time

    About the RoleThis is an exciting opportunity to join Optus as a Customer Experience Specialist, working in a dynamic environment with a rapidly growing team. As a key member of the Customer Resolution Team, you will be responsible for managing customer complaints from various sources, ensuring prompt, professional, and caring responses that exceed customer...


  • Melbourne, Victoria, Australia Optus Full time

    Your Day-to-DayAs a Customer Resolutions Expert at Optus, your responsibilities will include:Managing and investigating customer complaints from various channels, including internal referrals, voice, webforms, Messenger, email, and digital casesEnsuring all responses are thoroughly investigated and offer cost-effective and creative resolutionsAssisting...

  • Corporate Lawyer

    2 months ago


    Melbourne City Centre, Victoria, Australia Burgess Paluch Legal Recruitment Full time

    Job DescriptionWe are seeking a highly skilled Corporate Lawyer to join our team as a Dispute Resolution Specialist.Company OverviewBurgess Paluch Legal Recruitment is a top-tier national law firm that provides exceptional legal services to its clients. With a genuine commitment to enabling staff to achieve their potential, we offer a supportive and...

  • Construction Lawyer

    1 month ago


    Melbourne, Victoria, Australia MinterEllison Full time

    This is a key role at MinterEllison, a leading Australian law firm.**Role Overview:**We are seeking an experienced disputes lawyer to join our busy construction disputes practice as an Associate.The ideal candidate will have 2-5 years of PQE experience and be able to demonstrate solid dispute resolution skills.**Key Responsibilities:**The successful...


  • Melbourne, Victoria, Australia ANZ Full time

    About UsAt ANZ, we're shaping a world where people and communities thrive. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.About The RoleThis key leadership position plays a pivotal role in ensuring regulatory...


  • Melbourne, Victoria, Australia Ambulance Victoria Full time

    The Ambulance Victoria team is seeking a highly skilled Accounts Management Professional to provide exceptional customer service and debt resolution outcomes. This role will involve identifying and investigating mismatched information on patient files, as well as assisting patients with invoice resolution.As an Accounts Management Professional, you will be...


  • Melbourne, Victoria, Australia Schneider Electric Full time

    **About the Role at Schneider Electric**This position offers a unique opportunity to join one of the leading companies in AU, Schneider Electric. The company is growing rapidly and looking for a skilled Project Manager/Senior Project Manager to lead their projects.As a key member of the team, you will be responsible for managing customer projects, ensuring...


  • Melbourne, Victoria, Australia Melbourne Archdiocese Catholic Schools Full time

    Are you a strategic leader with expertise in risk management and child safety?Catholic schools in Melbourne are seeking a Director to lead their enterprise risk management and assurance system, including a child safety compliance framework that embeds best-practice standards.About the RoleThe Director will establish a comprehensive risk management system,...

  • Group Sales Manager

    3 weeks ago


    Melbourne, Victoria, Australia Accor Full time

    Are you looking for a challenging and rewarding career as a Sales and Reservations Executive? We are seeking a motivated individual to join our team at Accor as a Group Reservations Sales Executive.In this role, you will be responsible for managing all group bookings of 10 rooms or more. This includes handling enquiries via email or phone during your shift,...


  • Melbourne, Victoria, Australia Victorian Inspectorate Full time

    Company OverviewThe Victorian Inspectorate is a small, expert organisation that strives for the highest standards in integrity and oversight.Job DescriptionKey Responsibilities:Receive and respond to numerous enquiries from various stakeholders.Triage incoming contacts and identify potential welfare-related or other risks.Provide information about the role...


  • Melbourne, Victoria, Australia Grant Thornton Australia Full time

    About this role: Our Transfer Pricing Tax Team at Grant Thornton Australia delivers expert advice to a diverse range of international clients. We provide practical, commercial, and tax-effective guidance to help our clients make informed decisions about their organisation's tax strategy. This opportunity will enable you to lead a well-established team of...


  • Melbourne, Victoria, Australia Compasscorp Full time

    We are Compasscorp, a leading boutique law firm specialising in motor vehicle debt recovery. Our mission is to reduce the inconvenience for our clients.As a Senior Debt Recovery Lawyer - Case Manager at Compasscorp, you will play a key role in managing a large caseload of cases while working efficiently to deliver high-quality output in a timely fashion.You...


  • Melbourne, Victoria, Australia NAB Full time

    Key ResponsibilitiesIn this challenging and rewarding role, you will be responsible for:Delivering exceptional customer experiences through proactive communication and timely issue resolution;Analyzing and reporting on data related to fraud and compliance programs to identify trends and areas for improvement;Collaborating with stakeholders to drive outcomes...


  • Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time

    **Job Summary:**We are looking for an experienced security professional to join our team at Amazon Web Services (AWS) as a Personnel Security Manager. The successful candidate will have a strong background in personnel security, government security frameworks, and program management.In this role, you will lead the personnel security team, developing and...


  • Melbourne, Victoria, Australia ITH Icoserve Full time

    About ITH IcoserveWe are a leading provider of laboratory solutions, dedicated to delivering exceptional customer service and support. Our team is passionate about helping our customers achieve their goals through innovative technology and expertise.Job SummaryWe are seeking an experienced Customer Service Manager to lead our laboratory services team in ANZ....


  • Melbourne, Victoria, Australia Montu Full time

    Job SummaryWe are seeking a highly skilled Key Account Manager to drive growth and nurture existing pharmacy partnerships. The successful candidate will be responsible for increasing order volume within designated territories, establishing strong relationships with pharmacy partners, and acquiring new leads.About the RoleDrive Order Volume Growth: Establish...