Dispute Resolution Specialist

24 hours ago


Melbourne, Victoria, Australia Allianz Australia Full time

At Allianz Australia, we are seeking an experienced Dispute Resolution Specialist to join our team. In this role, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies and procedures. You will engage with stakeholders across various areas of General Insurance, including Property, Motor, Commercial, and Farm.

The ideal candidate will have excellent communication skills, the ability to plan and prioritise effectively, and strong time management skills. They will also have in-depth knowledge of the General Insurance industry and experience in dispute resolution within the General Insurance industry.

We estimate the salary for this role to be around $85,000 - $110,000 per year, depending on experience.

About the Role:

  • Resolve customer complaints in accordance with external dispute guidelines, policies and procedures.
  • Engage with stakeholders across various areas of General Insurance.
  • Communicate with customers in a professional and empathetic manner.
  • Collaborate with internal stakeholders to ensure complaints are handled in accordance with company policies and regulatory requirements.
  • Develop and implement solutions to resolve customer complaints.

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