Customer Service Officer Transformation Specialist

2 days ago


Melbourne, Victoria, Australia CMACGM Full time
About the Role

We are seeking a highly skilled Customer Service Officer Transformation Specialist to join our team in Melbourne, Australia. As a key member of our customer-facing team, you will play a critical role in providing exceptional service to our import and export customers.

Key Responsibilities:
  • Respond to customer inquiries in real-time, representing multiple internal stakeholders
  • Identify opportunities to promote value-added services, increasing customer self-service
  • Manage incoming calls, emails, and chat messages from customers
  • Provide accurate and timely information on shipment status, documentation, and other relevant inquiries
  • Collaborate with internal teams to resolve challenges and ensure customer satisfaction
Requirements:
  • Extensive experience in Microsoft Office Suite
  • Touch typing capabilities (60-80 words per minute)
  • 1-3 years of experience in a customer service role
  • Multitasking and prioritization skills
  • Strong organizational and administration skills
  • Proactive approach with the ability to think laterally
Salary & Benefits:

We offer a competitive salary of approximately $65,000 per annum, plus benefits including flexible working options, additional leave days, paid parental leave, annual health checks, social club events, and access to learning resources.

Culture & Diversity:

CMA CGM is committed to providing a respectful and collaborative work environment where all employees can thrive. We actively welcome applications from diverse candidates and embed diversity, equity, and inclusion into our culture.

In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritize delivering exceptional experiences to both our customers and employees.



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