Key Account Manager
24 hours ago
We are seeking a highly skilled Key Account Manager to join our team at WiseTech Global. As a Key Account Manager, you will play a critical role in building and maintaining strong relationships with our strategic clients in the ASPAC region.
Your primary responsibility will be to serve as the escalation point for critical client-related issues, optimizing our clients' use of our core software, Cargowise. You will proactively interact with your portfolio of strategic clients to keep them engaged with WiseTech Global, ensuring that outstanding support issues are resolved.
As a Key Account Manager, you will work closely with our sales and product teams to proactively support the growth of the client account and maximize their usage of our CargoWise suite. You will be the 'go-to person' for your portfolio of clients, acting as the first point of escalation and ensuring all issues are resolved quickly and efficiently.
Responsibilities- First point of contact for the client for any queries that could not be resolved by standard support processes
- Ensure that critical or important issues raised by clients are escalated quickly and efficiently to the relevant Support/Product teams
- Undertake deep dive investigations to establish and report back on clients' motivations, strategies, and preferences
- Proactively engage with clients, gain their trust, and establish a regular rapport to prevent relationship issues escalating
- Using data, develop an understanding of how the client is using the CargoWise application to advise them of potential gaps and recommend optimal products and services
- Build strong working relationships with WTG Product, Technical, and Commercial teams to provide the optimal solution for clients' needs
- Account Management experience within the Freight Forwarding/Logistics/Supply Chain industry, with a Cargowise certification being highly advantageous
- Ability to build rapport and gain trust of customers
- Take ownership of issues and track them through to resolution
- Ability to build strong relationships with stakeholders both internally and externally
At WiseTech Global, we build leading technology solutions that help the logistics industry move goods globally. Our customers include the world's largest logistics companies.
Our innovations and global technology enable, improve, and empower the world's supply chains. Having listed on the ASX in 2016, WiseTech Global is now an ASX 50, AU$20 billion+ company that is serious about expansion and technical innovation. Our mission is to change the world by creating breakthrough products that empower those that own, enable, and operate the supply chains of the world. We are known for our vibrant, dynamic workplace where personal and professional fulfillment and company success go hand in hand.
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