Customer Service Consultant
2 days ago
About the Role
A fantastic full-time opportunity has arisen for a skilled Customer Service Consultant to join our team at Penske Select Australia. Based in Essendon Fields, you will work as a key liaison between customers and our Service Technicians.
Key Responsibilities:
- Communicate proactively with workshop customers daily to take bookings, advise on progress, and provide estimated completion times.
- Provide accurate quotes to customers and follow up promptly.
- Process invoices upon job completion.
- Respond efficiently to phone queries.
- Work closely with workshop staff to maintain exceptional customer care standards.
- Monitor technician workloads to ensure repair and service timeframes are met, while maintaining productivity and efficiency targets.
- Collaborate with the Service Manager and Technicians to manage Work-In-Progress (WIP) and increase efficiencies.
- Model safe working practices aligned with Penske's values of Ownership, Passion, Teamwork, Integrity, and Care.
About You
To succeed in this role, you should have a passion for providing excellent customer service and possess strong communication skills, both written and verbal. Previous experience in On-Highway Customer Service is advantageous but not essential.
Prior knowledge of our products is beneficial, but comprehensive training is provided. A thorough attention to detail and ability to work unsupervised in a fast-paced environment are essential.
About Us
Penske Select Australia is the leading destination for pre-owned premium cars and specializes in Holden service and repair.
Why Choose Penske?
We offer a competitive remuneration package, accredited training and development programs, and a commitment to safety, technical, and leadership training. Our employee assistance program provides support when needed.
Benefits
- A highly competitive salary range of $60,000 - $80,000 per annum.
- Opportunities for career growth and professional development.
- A supportive work environment and state-of-the-art facilities.
- An Employee Assistance Program for added support.
Join us today and be part of a dynamic team
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